Reception Volunteer

**About The Role**:
Are you passionate about delivering great customer service or looking to develop your skills in this area? If so, we’d love to hear from you

Our offices are a base both for staff and volunteers and can also often be the place where people affected by dementia seek assistance. Reception Volunteers can be the first contact someone has with Alzheimer's Society and they play a vital role in ensuring that a positive impression is provided.

You’ll be meeting and greeting visitors and connecting them with the people they have come to visit and/or the groups they wish to attend. You’ll be providing support to staff, volunteers, people affected by dementia and members of the public as they arrive at the office. You’ll also be assisting with general office tasks such as outgoing post and ordering office supplies, in addition to making internal and external room bookings using our in-house IT system.

**You’ll be great for the role if**:

- You enjoy meeting new people and are warm, friendly, and approachable
- You have existing administration and reception skills or are looking to develop these
- You are committed to delivering great customer service and are happy to volunteer as part of a team
- You have basic IT skills (e.g., ability to use Microsoft Outlook and Microsoft Word)
- You are able to commit to regular days of the week/time slots agreed
- You are over the age of 16

**About Alzheimer's Society**:
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

**Our Values**

We are **Determined to make a difference** when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a **Trusted expert**, listening, learning and using evidence and experience. We are **Better together** by being open, combining our strengths, helping us to achieve more together. We are **Compassionate**, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

**Equal Opportunities**

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.