In Room Dining Coordinator, The Savoy

4 weeks ago

London, United Kingdom FAIRMONT Full time

Company Description

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

**Job Description**:
**Job Title**: In Room Dining (IRD) Coordinator

**Department**: Food & Beverage

**Inspired and Supported by**:In Room Dining Manager

**Salary**: £33,150

**Your purpose will be**:
As a in room dining coordinator you will be responsible to co-ordinate all service requirements addressed to Room Service department, primarily responsible for taking guest orders over the telephone or verbally, processing these orders accurately and timely using the POS terminal. Making sure to communicate with the supervisor, butler and chef on duty regarding the orders and any special requests.

**You will be accountable for**:

- Communicating with various other departments, using Micros & RMS app for room clearance, room changes, checking status of the rooms and amenity delivery.
- Printing daily reports
- Updating VIP list
- Assisting the department with any other administration and any other duties as and when requested
- Assisting the IRD manager with achieving high scores on various guest satisfaction surveys, recognizing repeat guests and following standard procedures

**Your key responsibilities & contribution will be**:

- Answering all telephone calls and prioritising these calls
- Directly dealing with guest requests and orders that must be done courteously, efficiently and promptly
- Having good knowledge of in room dining menus and on-going promotions and offering in other F&B outlets
- Providing recommendations and suggestions to guests upon requests
- Be knowledgeable of all services, facilities and products offered by the hotel
- Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times
- Pay attention to guest orders, and know the menu thoroughly
- Write down all information’s clearly and highlight special requests.
- Communicate with the kitchen regarding menu questions, the length of wait, and product availability
- Giving approximate delivery time to the guest according to the time evaluation system established by the Outlet Manager and the Sous Chef.
- If the order has not been sent up by time, placing a call to the guest to apologies and to re-evaluate the delivery time.
- Ensure correct posting in POS system for communication to the service and kitchen department, including all information including allergen and dietary requirements
- Assist the department to drive guest satisfaction by providing consistent guest experiences.
- Coordinating IRD Waiter/ Waitress's and the butlers
- Report positive and constructive guest feedback to the manager.
- Promptly handle guest queries, complaints and all issues in a professional manner.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
- Ensure proper handover is given to the next shift and also to the IRD manager.
- Report cleanliness and maintenance issues to the immediate supervisor
- Ensure that the IRD office and surrounding area is kept clean and organized at all times.
- Ensure proper appearance and grooming while on duty.
- Perform any other reasonable duties and responsibilities as assigned.

**Qualifications**:
**What you will need to do this role**:
**Essential**:

- Ability to communicate with the guests and anticipate their needs.
- Ability to smile and diffuse anger naturally.
- Should have very good telephone etiquettes.
- Have an enthusiastic and positive personality.
- Profound knowledge of customer service
- Knowledge of food and beverage products.

**Desirable**:

- Hotel Management diploma holder or similar qualification.
- 2 to 3 years’ experience in similar role in a similar 5* hotel.

Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information
**What’s in it for you?**
- Being part of The Savoy family - our culture is unique
- We will trust, empower and develop you to fulfil your potential
- You will benefit from training and development opportunities
- We have regular social events
- Competitive Salary and benefits including pension and life assurance
- Laundry services & dry cleaning for uniform
- 31 days of holiday (including Public holidays)
- Colleague restaur

  • Night In Room Dining Coordinator, The Savoy

    5 days ago

    London , London, UK, United Kingdom The Savoy, London Full time

    Night In Room Dining Coordinator, The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty,...

  • Night In Room Dining Coordinator, The Savoy

    6 days ago

    London, United Kingdom The Savoy, London Full time

    Night In Room Dining Coordinator, The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world...

  • Night In Room Dining Coordinator, The Savoy

    5 days ago

    London, United Kingdom The Savoy, London Full time

    Night In Room Dining Coordinator, The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world...

  • Night In Room Dining Coordinator, The Savoy

    1 week ago

    London, United Kingdom Accor Full time

    Company Description The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today,...

  • Night In Room Dining Coordinator, The Savoy

    1 week ago

    London, United Kingdom FAIRMONT Full time

    Job DescriptionJob Title: Night In Room Dining (IRD) CoordinatorDepartment: Food & BeverageInspired and Supported by: In Room Dining ManagerSalary: £33,150*Shift hours: 23.00 to 07.30                                                                           Your purpose will be:As a...

  • In Room Dining Server, The Savoy

    1 day ago

    London, United Kingdom FAIRMONT Full time

    **Company Description** The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen....

  • In Room Dining Server, The Savoy

    17 hours ago

    London, United Kingdom FAIRMONT Full time

    **Company Description** The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen....

  • Director of Rooms Operations, The Savoy Hotel

    11 hours ago

    London, Greater London, United Kingdom The Savoy, London Full time

    Director of Rooms Operations, The Savoy Hotel - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world...

  • In Room Dining Server, The Savoy

    1 week ago

    London, United Kingdom Accor Full time

    Company Description The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today,...

  • Director of Rooms Operations, The Savoy Hotel

    5 days ago

    London , London, UK, United Kingdom The Savoy, London Full time

    Director of Rooms Operations, The Savoy Hotel - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty,...

  • Director of Rooms Operations, The Savoy Hotel

    5 days ago

    London, United Kingdom The Savoy, London Full time

    Director of Rooms Operations, The Savoy Hotel - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world...

  • Front Desk Supervisor, The Savoy

    1 month ago

    London, United Kingdom The Savoy Full time

    Company Description The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today,...

  • In-room Dining Night Waiter/ Ess

    1 week ago

    London, United Kingdom In Room Dining Full time

    **_Become a Londoner_** - Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals...

  • Room Attendant

    3 days ago

    London, United Kingdom The Savoy, London Full time

    Room Attendant (0-hour Casual Contract), The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty,...

  • Room Attendant

    9 hours ago

    London, United Kingdom The Savoy, London Full time

    Room Attendant (0-hour Casual Contract), The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty,...

  • Butler, The Savoy

    5 days ago

    London , London, UK, United Kingdom The Savoy, London Full time

    Butler, The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of...

  • Butler, The Savoy

    6 days ago

    London, United Kingdom The Savoy, London Full time

    Butler, The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the...

  • Butler, The Savoy

    2 days ago

    London, United Kingdom The Savoy, London Full time

    Butler, The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the...

  • In Room Dining Supervisor

    1 month ago

    London, United Kingdom Bulgari Hotel London - In Room Dining Full time

    Reporting directly to the In Room Dining Manager and working with another supervisor, you will be responsible for In Room Dining department team to deliver an authentic experience complemented by the flawless service of your team. You will be pivotal to the success of our Food and Beverage offering. Our In Room Dining experience demands the expertise of...

  • Night Commis Chef, The Savoy

    9 hours ago

    London, United Kingdom The Savoy, London Full time

    Night Commis Chef, The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and...