Night In Room Dining Coordinator, The Savoy
4 weeks ago
Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Job Title: Night In Room Dining (IRD) Coordinator
Department: Food & Beverage
Inspired and Supported by: In Room Dining Manager
Salary: 33,150
*Shift hours: 23.00 to 07.30
Your purpose will be:
As a night in room dining coordinator you will be responsible to co-ordinate all service requirements addressed to Room Service department, primarily responsible for taking guest orders over the telephone or verbally, processing these orders accurately and timely using the POS terminal during the nights. Making sure to communicate with the supervisor, butler and chef on duty regarding the orders and any special requests.
You will be accountable for:
- Communicating with various other departments, using Micros & RMS app for room clearance, room changes, checking status of the rooms and amenity delivery.
- Printing daily reports
- Updating VIP list
- Assisting the department with any other administration and any other duties as and when requested
- Assisting the IRD manager with achieving high scores on various guest satisfaction surveys, recognizing repeat guests and following standard procedures
Your key responsibilities & contribution will be:
- Answering all telephone calls and prioritising these calls
- Directly dealing with guest requests and orders that must be done courteously, efficiently and promptly
- Having good knowledge of in room dining menus and on-going promotions and offering in other F&B outlets
- Providing recommendations and suggestions to guests upon requests
- Be knowledgeable of all services, facilities and products offered by the hotel
- Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times
- Pay attention to guest orders, and know the menu thoroughly
- Write down all information's clearly and highlight special requests.
- Communicate with the kitchen regarding menu questions, the length of wait, and product availability
- Giving approximate delivery time to the guest according to the time evaluation system established by the Outlet Manager and the Sous Chef.
- If the order has not been sent up by time, placing a call to the guest to apologies and to re-evaluate the delivery time.
- Ensure correct posting in POS system for communication to the service and kitchen department, including all information including allergen and dietary requirements
- Assist the department to drive guest satisfaction by providing consistent guest experiences.
- Coordinating IRD Waiter/ Waitress`s and the butlers
- Report positive and constructive guest feedback to the manager.
- Promptly handle guest queries, complaints and all issues in a professional manner.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
- Ensure proper handover is given to the next shift and also to the IRD manager.
- Report cleanliness and maintenance issues to the immediate supervisor
- Ensure that the IRD office and surrounding area is kept clean and organized at all times.
- Ensure proper appearance and grooming while on duty.
- Perform any other reasonable duties and responsibilities as assigned.
Qualifications
What you will need to do this role:
Essential:
- Ability to communicate with the guests and anticipate their needs.
- Ability to smile and diffuse anger naturally.
- Should have very good telephone etiquettes.
- Have an enthusiastic and positive personality.
- Profound knowledge of customer service
- Knowledge of food and beverage products.
Desirable:
- Hotel Management diploma holder or similar qualification.
- 2 to 3 years' experience in similar role in a similar 5* hotel.
Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What's in it for you?
- Competitive salary and benefits including pension and life assurance
- 31 days of holiday including public holidays (increase to 33 days after 5 years)
- Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
- Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
- Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
- Free stay at The Savoy after successful completion of probation
- 50% discount at our iconic American & Beaufort Bars
- 50% discount at our world-famous Afternoon Tea
- 50% discount at our spa and florist
- 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
- 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
- Laundry services & dry cleaning for uniformed and non-uniformed colleagues
- Colleague gym facility and Virgin Active gym membership discount
- Employee assistance programme
- Annual optician reimbursements for eye tests and glasses
- English language classes
- Colleague restaurant
- Local F&B, retail and gym discounts
- Interfaith prayer room
- Wellness room
- Cycle to work scheme
-
Director of Rooms Operations, The Savoy Hotel
4 weeks ago
London , London, UK, United Kingdom The Savoy, London Full timeDirector of Rooms Operations, The Savoy Hotel - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty,...
-
Butler, The Savoy
4 weeks ago
London , London, UK, United Kingdom The Savoy, London Full timeButler, The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of...
-
Shift Engineer, The Savoy
4 weeks ago
London , London, UK, United Kingdom The Savoy, London Full timeShift Engineer, The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and...
-
Duty Security Officer, The Savoy
4 weeks ago
London , London, UK, United Kingdom The Savoy, London Full timeDuty Security Officer, The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders...
-
Laundry Supervisor, The Savoy
4 weeks ago
London , London, UK, United Kingdom The Savoy, London Full timeLaundry Supervisor, The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and...
-
Finance Analyst, The Savoy
4 weeks ago
London , London, UK, United Kingdom The Savoy, London Full timeFinance Analyst, The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and...
-
Housekeeping Floor Supervisor, The Savoy
4 weeks ago
London , London, UK, United Kingdom The Savoy, London Full timeHousekeeping Floor Supervisor, The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world...
-
Human Resources Assistant, The Savoy
4 weeks ago
London , London, UK, United Kingdom The Savoy, London Full timeHuman Resources Assistant, The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world...
-
Finance Manager, The Savoy
4 weeks ago
London , London, UK, United Kingdom The Savoy, London Full timeFinance Manager, The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and...
-
Switchboard Operator
6 days ago
London, UK, UK, United Kingdom The Savoy Full timeJob Title: Guest Services Coordinator Department: Guest Services Inspired and Supported by: Guest Services SupervisorYour purpose will be: To provide an extraordinary and seamless guest experience whilst communicating with all teams and ensuring a high attention to detail. A strong level of initiative and team spirit is essential in this roleYou will be...
-
Evening Cloakroom Attendant, The Savoy
4 weeks ago
London , London, UK, United Kingdom The Savoy, London Full timeEvening Cloakroom Attendant, The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world...
-
Director of Engineering, The Savoy
4 weeks ago
London , London, UK, United Kingdom The Savoy, London Full timeDirector of Engineering, The Savoy - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders...
-
Proactive Groups
4 weeks ago
London , London, UK, United Kingdom The Savoy, London Full timeProactive Groups & Events Sales Manager, The Savoy Hotel - LondonCompany DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to...
-
In Room Dining Manager
4 weeks ago
London , London, UK, United Kingdom The Landmark Hotel Full timeIn Room Dining Manager - London The Landmark London is looking for you to be our In Room Dining Manager! Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a In Room Dining Manager at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from...
-
In Room Dining Waiter/ess
4 weeks ago
London , London, UK, United Kingdom The Landmark Hotel Full timeIn Room Dining Waiter/ess - London The Landmark London is looking for you to be our In Room Dining Waiter/Waitress!Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a In Room Dining Waiter/Waitress at The Landmark London.We are located opposite Marylebone train and tube station and a...
-
In Room Dining Server
4 weeks ago
London , London, UK, United Kingdom InterContinental Hotels & Resorts Full timeIn Room Dining Server - LondonAt InterContinental London Park Lane, we are currently looking to for an In Room Dining Server to join the team. Welcome to InterContinental London Park Lane Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of...
-
Night Emory Assistant
1 month ago
London, UK, UK, United Kingdom The Emory Full timeNight Emory Assistant (Butler) The EmoryA fantastic opportunity has arisen for a passionate and motivated Night Emory Assistant (Butler) to join the opening Guest Liaison team at The Emory.The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers, The Emory will be an exclusive,...
-
Assistant In Room Dining Manager
4 weeks ago
London , London, UK, United Kingdom Hilton Hotels Full timeAssistant In Room Dining ManagerWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the...
-
Housekeeping Office Coordinator
4 weeks ago
London , London, UK, United Kingdom Hyatt Regency London - The Churchill Full timeHousekeeping Office Coordinator - Central London Just some of the benefits you will enjoy as a Housekeeping Office Coordinator 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! Free meals on duty 50% discount on food and beverages...
-
Senior Sous Chef
1 month ago
London,, UK, United Kingdom Gordon Ramsay Restaurants Full timeWe are looking for a Senior Sous Chef to join a passionate and talented kitchen team at the amazing River Restaurant by Gordon Ramsay at the iconic Savoy HotelThe River Restaurant by Gordon Ramsay is a beautifully classic, yet stylish and relaxed all-day dining restaurant in the heart of The Savoy, London. The River Restaurant showcases the very best...