Cyber Support Operations Professional

2 weeks ago

Cardiff, United Kingdom BT Full time

Cyber Support Operations Professional

**Job Req ID**:13422**Posting Date**:03-Apr-2023**Function**:Cyber Security**Location**:Cardiff SS (EE), Cardiff, United Kingdom**Salary**:Competitive plus excellent benefits**Cyber Support Operations Professional**

**Locations: Cardiff, Ipswich, Leeds**

**Closing Date: 16/04/2023**
- Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.- This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You’ll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.-
**As the Cyber Support Operations Professional, you will be**:

- Diagnose and resolve complex incidents where solution may not be clear or procedure may not exist identified through proactive monitoring.
- Deliver technical support for maintaining and improving the integrity of the customer’s security information processes and systems.
- Responsible for communicating the relevant BT security procedure and/or process pan-BT.
- To support the delivery of security services that influence and/or provide the security infrastructure for BT's customers.
- Support the investigation and resolution and where necessary report incidents involving potential or actual breaches of protective security compliance.
- Complete a handover takeover at start and end of shift to the next on shift team.
- Make use of change control tactics, with recovery and roll back options to ensure mínimal risk to live operations.
- To deliver security vulnerability and patch management.
- Working with the Platform team on system level issues.
- Provide stakeholder communications e.g. rapid response system
- Timely escalation to protect service and agreed timescales e.g. change window, Incident SLA
- Assist with further developing the capabilities of BT’s principal advanced security platforms and offerings.
- Work with customers to train them on new capabilities and evolve existing capabilities continuous deployment.
- Liaise with engineering teams within BT to maintain visibility of internal roadmaps and to provide feedback obtained from experience obtained from delivery and operations activities.

**As the Cyber Support Operations Professional, you will have the following skills**:
**Mandatory Skills**:

- SIEM - troubleshooting, administration and maintainanace
- Basic command of the Linux OS
- Understanding of monitoring platfroms
- An understanding of procedures for live operational environments (Risk Analysis, Change Control, Incident Response, Root Cause Analysis)
- Great interpersonal and customer service skills.
- Documentation and reporting skills.

**Other relevant skills**:

- SOAR - troubleshooting, administration and maintainanace
- Opsview Monitor
- Atlassian (Jira, Confluence, BitBucket, Crowd, etc)
- Scripting in a language such as Python or Bash.

**Benefits**
- Discounted BT Broadband, TV & mobile packages and BT products
- On target Bonus
- Share options and 10% pension contribution
- Professional development and paid for industry certifications/qualifications
- Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
- Well-being support for you and your family
- 3 days paid volunteering a year

**Why this job matters**
The Cyber Security Ops. Professional supports in activities that ensure the delivery of security solutions, supporting daily global operations in the delivery of regular risk reporting, coordinating compliance review activities, and identifying operational improvements and organisational vulnerabilities and risks.

**What you’ll be doing**
1. Participates in the implementation of risk management procedures, performing security assessments and providing security expertise and support for the implementation of priority security programmes.
2. Supports the delivery of security and tracking key projects of security.
3. Supports in the implementation of ways to improve working processes within the area of security operations.
4. Supports the delivery of security execution updates for managing executive and other key stakeholders' interfaces.
5. Supports the creation of meaningful metrics to track and trend the progress of essential security services.
6. Supports leasing with business leaders to proactively identify the security impact of implementations across the BT G

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