Desktop Support Engineer

4 weeks ago


Southampton, United Kingdom Exponential-e Full time

**Overall purpose of the job**:

- Provide technical escalation for all Service Tickets assigned to the on-site Desktop Support team from the Service Desk
- Provide 2nd Line on site as well as remote desktop support to Exponential-e customers
- Work in a rotation to provide on-site 2nd Line Desktop support to Exponential-e customers
- Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

**Key responsibilities for this job**:

- Respond to support contacts and tickets as assigned within Service Level Agreements
- Maintain an understanding of the internal escalation process
- Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations
- To be a highly motivated team player with the skills and ability to manage changing priorities
- Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections
- Provide physical Workstation and peripheral relocations
- Performs general preventative maintenance tasks on computers, laptops, printers
- Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
- Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible

**Knowledge and experience required**:

- Experience in managing/troubleshooting Windows Desktop Operating Systems
- Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies
- Experience in using ITIL based ticketing system (ITIL foundation preferred)
- Desired skills in Microsoft System Centre, SharePoint and other Microsoft solutions
- Applicants will ideally be Microsoft 365 and/or Azure certified to Fundamentals level, working towards Associate



  • Southampton, United Kingdom Circle Recruitment Full time

    IT Desktop Support Engineer - 2nd line - Citrix - Southampton IT Desktop Support Engineer / IT Support Engineer with strong 2nd line IT support experience including Citrix, Azure AD, and MS365, is required by a leading company in Southampton Experience required: - Strong experience in 2nd line IT support, looking to move to 3rd line - Experience in Citrix...

  • Desktop Engineer

    7 days ago


    Southampton, United Kingdom Insight Global Full time

    Role: Desktop TechnicianLocation: Southampton, UKDuration: Ongoing contractRequired:Identify and repair access problems to LAN, WLAN, Mac and Windows applications on the desktop or laptop.Troubleshoot and repair hardware problems associated with Customer’s desktops, laptops, and printers. · Correct software configuration problems on Desktop’s and...

  • Desktop Engineer

    5 days ago


    Southampton, United Kingdom Insight Global Full time

    Role: Desktop TechnicianLocation: Southampton, UKDuration: Ongoing contractRequired:Identify and repair access problems to LAN, WLAN, Mac and Windows applications on the desktop or laptop.Troubleshoot and repair hardware problems associated with Customer’s desktops, laptops, and printers. · Correct software configuration problems on Desktop’s and...

  • Desktop Engineer

    5 days ago


    Southampton, United Kingdom Insight Global Full time

    Role: Desktop TechnicianIncrease your chances of an interview by reading the following overview of this role before making an application.Location: Southampton, UKDuration: Ongoing contractRequired:Identify and repair access problems to LAN, WLAN, Mac and Windows applications on the desktop or laptop.Troubleshoot and repair hardware problems associated with...

  • Desktop Engineer

    7 days ago


    Southampton, UK, Hampshire, United Kingdom Insight Global Full time

    Role: Desktop TechnicianLocation: Southampton, UKDuration: Ongoing contractRequired:Identify and repair access problems to LAN, WLAN, Mac and Windows applications on the desktop or laptop.Troubleshoot and repair hardware problems associated with Customer’s desktops, laptops, and printers. · Correct software configuration problems on Desktop’s and...

  • IT Support Engineer

    3 weeks ago


    Southampton, United Kingdom Spectrum IT Recruitment Full time

    An exciting opportunity for a 1st line IT Support Engineer to join a friendly IT team, to assist in providing full on-site support within the business. For this role you will be providing 1st line IT support to all departments within the company during working hours and work with the system administrator to: - Support and maintain server and desktop...

  • IT Support Engineer

    4 weeks ago


    Southampton, United Kingdom Circle Recruitment Full time

    IT Support Engineer - 2nd line - Citrix - Southampton IT Desktop Support Engineer / IT Support Engineer with strong 2nd line IT support experience including Citrix, Azure AD, and MS365, is required by a leading company in Southampton Experience required: - Strong experience in 2nd line IT support, looking to move to 3rd line - Experience in Citrix...

  • IT Support Engineer

    2 weeks ago


    Southampton, Southampton, United Kingdom Deerfoot IT Resources Ltd Full time

    Do you have IT support experience, and are you seeking a new job in Southampton? Our client is looking for a full-time IT Support Engineer, and the role comes with a salary of up to £28k and an attractive benefits package.As a flexible IT Support Engineer, you will support front-line staff in the use of IT systems.In your first few weeks in this IT Support...


  • Southampton, United Kingdom Deerfoot IT Resources Limited Full time

    Helpdesk Support Engineer £20k - £30k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as...


  • Southampton, United Kingdom Deerfoot IT Resources Ltd Full time

    Helpdesk Support Engineer £20k - £30k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as experience...


  • Southampton, United Kingdom Sii Poland Full time

    Sii Poland is the leader in IT, engineering, and consultancy services hiring over 7500 IT experts in Poland with more than 200 prestigious customers. Join us as a Field Support Engineer! We are seeking highly skilled Field Engineers to support our clients across the United Kingdom (London, Bristol, Birmingham, Liverpool, Manchester, Edinburgh) who are...


  • Southampton, United Kingdom Tata Consultancy Services Full time

    Role:Field Support EngineernJob Type:PermanentnLocation:Fawley, Southampton. (Onsite)Ready to utilise your skillsin providing second-line investigation and diagnosis, troubleshooting, and resolving incidents?nAre you passionate aboutperforming IMAC (Install, Move, Add and Change) of End user hardware, showcasing your clear and strong customer focus and...


  • Southampton, Southampton, United Kingdom Holt Engineering Full time

    Holt Engineering Recruitment are currently looking for an experienced Infrastructure & Software Support Engineer to join our forward-thinking manufacturing business in LymingtonThis is an exciting opportunity which will see a motivated individual with a broad skillset assist the head of IT in the day-to-day support, maintenance and upgrade of the IT...


  • Southampton, United Kingdom Tata Consultancy Services Full time

    Job Description Role: Field Support Engineer Job Type: Permanent Are you passionate about performing IMAC (Install, Move, Add and Change) of End user hardware, showcasing your clear and strong customer focus and relationship? Join us as a Field support Engineer! TCS is a purpose-led transformation company, built on belief. We do not just help...


  • Southampton, United Kingdom Tata Consultancy Services Full time

    Role: Field support Engineer Job Type: Permanent Location: In office at Fawley, Southampton. Are you passionate about performing IMAC (Install, Move, Add and Change) of End user hardware, showcasing your clear and strong customer focus and relationship? Join us as a Field support Engineer! TCS is a purpose-led transformation company, built on...


  • Southampton, United Kingdom Tata Consultancy Services Full time

    Role: Field support Engineer Job Type: Permanent Location: In office at Fawley, Southampton. Are you passionate about performing IMAC (Install, Move, Add and Change) of End user hardware, showcasing your clear and strong customer focus and relationship? Join us as a Field support Engineer! TCS is a purpose-led transformation company, built on...


  • Southampton, Southampton, United Kingdom Tata Consultancy Services Full time

    Role:Field Support EngineerJob Type: PermanentLocation: Fawley, Southampton. (Onsite)Ready to utilize your skills in providing second-line investigation and diagnosis, troubleshooting, and resolving incidents? Are you passionate about performing IMAC (Install, Move, Add, and Change) of End user hardware, showcasing your clear and strong customer focus and...


  • Southampton, United Kingdom Tata Consultancy Services Full time

    Job Description Role: Field Support Engineer Job Type: Permanent Location: Fawley, Southampton. (Onsite) Ready to utilise your skills in providing second-line investigation and diagnosis, troubleshooting, and resolving incidents? Are you passionate about performing IMAC (Install, Move, Add and Change) of End user hardware, showcasing your clear and...


  • Southampton, United Kingdom Tata Consultancy Services Full time

    Role: Field Support EngineerJob Type: PermanentLocation: Fawley, Southampton. (Onsite)Ready to utilise your skills in providing second-line investigation and diagnosis, troubleshooting, and resolving incidents?Are you passionate about performing IMAC (Install, Move, Add and Change) of End user hardware, showcasing your clear and strong customer focus and...


  • Southampton, United Kingdom Tata Consultancy Services Full time

    Role: Field Support EngineerTo be considered for an interview, please make sure your application is full in line with the job specs as found below.Job Type: PermanentLocation: Fawley, Southampton. (Onsite)Ready to utilise your skills in providing second-line investigation and diagnosis, troubleshooting, and resolving incidents?Are you passionate about...