Customer Sales Advisor

2 weeks ago


Abingdon, United Kingdom Whittard of Chelsea Full time

**Position title**
- Customer Sales Advisor - Fixed Term Contract**Description**

**Department - Customer Service Team**

At Whittard, we’re passionate about bringing luxury tea and coffee to our communities. We’ve been achieving this goal since 1886, and have ambitious objectives to grow our business with each role being key in delivering these. The Customer Sales Advisor role is an exciting opportunity to be part of this journey with the Customer Service team at our Milton Park offices.

**Please note this role is hybrid and you will be based in our Milton Park (OX14 4SH) office 3 days a week.**

**This is a fixed term contract for 3 months, however there may be the potential to extend.**

**Responsibilities**
- Using sound judgement and taking decisions within established procedures for each service request to maximise customer satisfaction
- Brand Ambassador for the company.
- Taking orders over the phone on behalf of customers
- Sharing of product knowledge in order to upsell products
- Making realistic customer commitments and follow through each transaction to full completion - keeping the customer and other internal departments informed at all times
- Logging customer service queries and reporting to the business within agreed timeframes

**About You**
- Minimum grade B in GCSE English and Maths
- Customer Service experience either in call centre or retail environment
- Great Communicator - spoken and written
- Strong team player
- IT literate
- Good attention to detail
- Able to work to, and be motivated by, quality control targets
- Strong organisational skills
- Able to use initiative to prioritise and solve enquiries
- Able to thrive in a fast-paced environment

**Job Benefits**
- Generous holiday allowance + enjoy your birthday off
- Up to 50% store discount on Whittard products.
- Monthly product allowance.
- Auto-enrolment Pension scheme.
- Access to our wellbeing portal and Employee Assistance Programme
- Flexible working opportunities.
- Selection of family friendly benefits.

And much much more
- Whittard of Chelsea is an Equal Opportunity Employer. We thrive to be a diverse and an inclusive organisation. We want to be a place where differences are recognised and celebrated, with a workforce that builds teams from all individualities, backgrounds, and experiences._
- Together as a Whittard family, we continue to create a culture that encourages, supports, and inspires all our employees to have a voice, to make a positive difference in helping to develop our ambitious brand_

**Hiring organization**
- Whittard of Chelsea**Employment Type**
- Full-time, Temporary**Duration of employment**
- 3 Months**Job Location**
- First Floor West, 25 Western Avenue, Milton Park,, Abingdon, OX14 4SH**Working Hours**
- 37.5**Base Salary**
- £23926-£23926_ Per year_

**Date posted**
- 13th May 2024**PDF Export**
- Export as PDF



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