Customer Experience Executive

3 weeks ago

London, United Kingdom Give A Grad A Go Full time

A competitive starting salary of £35,000
- A chance to be part of a company making a real impact in the cyber security
- Opportunities for professional growth

**Company profile - Cyber Security**
As a Customer Success Executive will be working for a London-based start-up filled with talented, dynamic individuals.

The company's well-known clients entrust them to protect their cyber assets to the highest level.

They are looking for meticulous, driven individuals to not only add value to their internal team but to the wider public.

**Job description - Customer Experience Executive**
As a Customer Success Executive, you will be a crucial part of our customer-focused team, responsible for ensuring the success and satisfaction of our clients.

Your role will be pivotal in onboarding, training, and supporting our customers, ensuring they gain maximum value from the Cyber security platform.

**Key responsibilities - Customer Experience Executive**:

- In this Customer Success Executive role, you will be:_
- Onboarding new customers and ensuring a seamless implementation of the
- Providing ongoing support to customers, addressing queries, and offering solutions through platform features to enhance their experience.
- Becoming an expert in the use of our platform to advise customers on best
- Monitoring customer health and proactively addressing any potential issues or
- Collaborating with other departments to resolve customer requests promptly and
- Conducting regular check-ins with customers to gather feedback and identify opportunities for improvement.
- Providing training to customers on new product features, industry trends, and market

**Job requirements - Customer Experience Executive**
- A minimum of 2 years of B2B experience in Customer Success, Customer Experience, or Account Management for a software company (preferably SaaS).
- 1+ year experience in IT / Cyber Security/Tech industry
- Energetic, self-motivated, and well-organised with a passion for technology and, above all, Customer Success.
- Demonstrated ability to build strong relationships across all levels of
- Excellent communication and interpersonal
- Basic understanding of information technology concepts (training will be provided).
- Ability to work independently and collaboratively within a team.

**Benefits of the job - Customer Experience Executive**
- A competitive starting salary of £35,000
- A dynamic and supportive work environment, where innovation and initiative are
- Opportunities for professional growth
- A chance to be part of a company making a real impact in the cyber security
- Collaborative, bubbly, and exciting atmosphere to work in.

INDSAL

PO | 1513641

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