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Conference & Events Coordinator

4 months ago

Chatham, United Kingdom RBH Management Full time

**Job Ref**:RBH11661

**Branch**:Bridgewood Manor

**Location**:Bridgewood Manor, Chatham, Kent

**Salary/Benefits**:National Living Wage plus great benefits

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:5 days a week (occasional Saturdays)

**Hours per week**:40

**Posted date**:13/03/2023

**Closing date**:15/04/2023

**JOIN OUR FAMILY**

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

**A DAY IN THE LIFE OF A CONFERENCE EVENTS COORDINATOR AT BRIDGEWOOD MANOR HOTEL**
- What you'll be doing..._

Reporting to the Director of Sales, you can expect your working day to include the following.
- Handling incoming wedding, event conference enquiries from the initial enquiry to post event follow up.
- Exceeding customers’ expectations and being motivated to continually develop service levels.
- Face to face client meetings.
- Driving sales activities through strategic planning and client engagement.
- Maintain high-level of professionalism and competence when dealing with clients.
- Obtain client feedback and make appropriate changes for improvements.
- Manage meeting request leads, contracts and confirmations to clients.
- Using a keen eye for detail to ensure all event details are translated to the system and handed over to the Operations Team.

**WHAT WE NEED FROM YOU**
- We hire mostly on personality potential but here are a few of our requirements..._

To succeed in the role of Conference and Events Coordinator, you will need the following qualities and skills.
- excellent customer service
- have a positive ‘can do’ attitude
- be willing to learn and show that they care.

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests.

Previous experience within a similar role is preferable but full training is provided.

**WHAT WE OFFER**
- You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.

**EQUAL OPPORTUNITIES**

**#LifeatRBH**

A charming four-star hotel in Rochester, Bridgewood Manor is the perfect destination for visitors who wish to explore scenic Kent. Cosy open fires, a beautiful central courtyard, and 100 bedrooms; great food and drink, with a leisure club and spa, we’re a great base for exploring the ‘Garden of England’.

Close to Chatham Historic Dockyard for eating, drinking and maritime history, Bluewater Shopping Centre for the diehard shopaholic, and only 40 minutes by train into Central London. Leeds and Rochester Castles are a stones throw from the Hotel and what a great location to stopover for the Eurotunnel or a ferry from Dover.

With a local team of 130, just ask us anything about the area and we will answer it for you with stories of experience From 1 day to 17 years of service, we have a very diverse team who can undoubtedly be inspired by each and every customer we invite through the door.

Hospitality is what we’re all about, be it business, conference, leisure, or that special family occasion. Empowered managers and leaders support a genuine and passionate team, known as our ‘family’. We thrive on jumping in and helping other colleagues in need, whether that is their own department or others. We arrive at work to grow our careers and leave work with a quality team of friends.