Business Support Advisor

3 months ago

Glasgow, United Kingdom Golden Charter Full time

**Business Support Advisor**

**Location**: Office based during training and then Hybrid

**Salary**: £22,400 pro rata

**Hours**: up to 20 hours per week, Monday to Friday, or evenings and weekends available

**Contract**: Permanent

**The Role**

We are looking for 2 Business Support Advisors to join our Operations team on a permanent basis, working up to 20 hours per week, Monday to Friday, or evenings and weekends, whichever suits your requirements best

The Business Support team provide internal administrative support to our sales channels and externally to Golden Charter partners including Funeral Directors and Intermediary sales advisors. The purpose of the role is to ensure we are the provider of choice through building strong and productive relationships within sales and service.

**Key Responsibilities**:

- Provide administrative support to our sales channel and partners
- Manage access to our partner portal and associated company websites
- Provide Funeral Director Invoice Amounts (FDIA) quotes to Funeral Directors on request
- Produce ad-hoc reports as required
- Work within agreed objectives and behavioural framework to achieve individual and company KPIs
- Other administrative and channel specific tasks as required

**Essential criteria**:

- Educated to GSCE level or equivalent and in possession of good grades in English and Maths
- Demonstrable experience with a track record of delivering excellent customer satisfaction
- Must be accurate, numerate and data literate with specific emphasis on exemplary oral and written communication skills
- Knowledge of Microsoft Word, Excel and Outlook is essential
- Excellent relationship building skills, with the ability to provide support via phone and virtual communications
- Excellent organiser, with sharp attention to detail
- Ability to work to tight deadlines and cope under pressure
- Ability to communicate ideas effectively to colleagues and clients
- Work co-operatively with others to achieve a common goal
- Ability to empathise and engage authentically while discussing sensitive issues
- Ability to work to high quality standards
- Ability to manage own workload

**Why work for us?**

At Golden Charter, employee wellbeing is high on our people agenda and we understand the importance of work life balance. Along with flexible working, we also offer a great benefits package, which includes:

- 6% employer pension contribution
- Flexible benefits allowance to add to your salary or buy additional benefits
- Annual bonus scheme
- Life Assurance (4 x annual salary)
- Generous annual leave entitlement of 25 days plus 10 bank holidays (4 of which will be floating days whereby you can request to take them at a time that suits you)
- Holiday buy/sell scheme
- Health Cash Plan
- Employee Assistance Programme
- Gym membership discounts
- Annual flu vaccine
- Onsite masseuse
- Onsite yoga classes
- Access to mental health first aid
- Access to a retail discount website
- Social events
- Great learning and development opportunities

**About Golden Charter**

An FCA regulated company with over 30 years’ experience in the funeral planning industry; Golden Charter is one of the UK’s leading funeral plan providers. We help people plan their funeral to make a difficult time easier for everyone. We work with over 2,900 branches of independent funeral directors, offering more choice than any other provider. We have around 200 staff working throughout the country, with our head office based in Glasgow.

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