Business Support Advisor

4 months ago

Glasgow, United Kingdom Golden Charter Full time

**Business Support Advisor**

**Location**: Office based during training and then Hybrid

**Salary**: £22,400 pro rata

**Hours**: up to 20 hours per week, Monday to Friday, or evenings and weekends available

**Contract**: Permanent

**The Role**

We are looking for 2 Business Support Advisors to join our Operations team on a permanent basis, working up to 20 hours per week, Monday to Friday, or evenings and weekends, whichever suits your requirements best

The Business Support team provide internal administrative support to our sales channels and externally to Golden Charter partners including Funeral Directors and Intermediary sales advisors. The purpose of the role is to ensure we are the provider of choice through building strong and productive relationships within sales and service.

**Key Responsibilities**:

- Provide administrative support to our sales channel and partners
- Manage access to our partner portal and associated company websites
- Provide Funeral Director Invoice Amounts (FDIA) quotes to Funeral Directors on request
- Produce ad-hoc reports as required
- Work within agreed objectives and behavioural framework to achieve individual and company KPIs
- Other administrative and channel specific tasks as required

**Essential criteria**:

- Educated to GSCE level or equivalent and in possession of good grades in English and Maths
- Demonstrable experience with a track record of delivering excellent customer satisfaction
- Must be accurate, numerate and data literate with specific emphasis on exemplary oral and written communication skills
- Knowledge of Microsoft Word, Excel and Outlook is essential
- Excellent relationship building skills, with the ability to provide support via phone and virtual communications
- Excellent organiser, with sharp attention to detail
- Ability to work to tight deadlines and cope under pressure
- Ability to communicate ideas effectively to colleagues and clients
- Work co-operatively with others to achieve a common goal
- Ability to empathise and engage authentically while discussing sensitive issues
- Ability to work to high quality standards
- Ability to manage own workload

**Why work for us?**

At Golden Charter, employee wellbeing is high on our people agenda and we understand the importance of work life balance. Along with flexible working, we also offer a great benefits package, which includes:

- 6% employer pension contribution
- Flexible benefits allowance to add to your salary or buy additional benefits
- Annual bonus scheme
- Life Assurance (4 x annual salary)
- Generous annual leave entitlement of 25 days plus 10 bank holidays (4 of which will be floating days whereby you can request to take them at a time that suits you)
- Holiday buy/sell scheme
- Health Cash Plan
- Employee Assistance Programme
- Gym membership discounts
- Annual flu vaccine
- Onsite masseuse
- Onsite yoga classes
- Access to mental health first aid
- Access to a retail discount website
- Social events
- Great learning and development opportunities

**About Golden Charter**

An FCA regulated company with over 30 years’ experience in the funeral planning industry; Golden Charter is one of the UK’s leading funeral plan providers. We help people plan their funeral to make a difficult time easier for everyone.  We work with over 2,900 branches of independent funeral directors, offering more choice than any other provider. We have around 200 staff working throughout the country, with our head office based in Glasgow.

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: £16,000.00-£22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

  • Business Support Advisor

    4 months ago

    Glasgow, United Kingdom Golden Charter Full time

    **Business Support Advisor (£23,520)** We’re on the lookout for two Business Support Advisors to join our Sales team on a full-time, permanent basis. As a Business Support Advisor, you’ll provide internal administrative support to our sales channels and externally to Golden Charter partners including Funeral Directors. You’ll be the main voice and...

  • Business Support Advisor

    4 months ago

    Glasgow, United Kingdom Golden Charter Full time

    **Business Support Advisor** **Location**: Office based during training and then Hybrid **Salary**: £22,400 pro rata **Hours**: up to 20 hours per week, Monday to Friday, or evenings and weekends available **Contract**: Permanent **The Role** We are looking for 2 Business Support Advisors to join our Operations team on a permanent basis, working up to...

  • Business Support Advisor

    5 months ago

    Glasgow, United Kingdom Golden Charter Full time

    **Business Support Advisor** **Location**: Office based during training and then Hybrid **Salary**: £22,400 **Hours**: 35 **Contract**: Permanent **The Role** We are looking for a Business Support Advisor to join our Operations team on a full-time, permanent basis. The Business Support team provide internal administrative support to our sales...

  • Management Assistant

    5 months ago

    Glasgow, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Glasgow. We are professional, supportive and inclusive. Our work environment includes: - Modern office setting - Growth opportunities - Regular social events We are seeking a Management Assistant to join our team in Glasgow. No experience needed! **Responsibilities**: - Greet patients and...

  • Management Assistant

    4 months ago

    Glasgow, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Glasgow. We are professional, supportive and inclusive. Our work environment includes: - Modern office setting - Growth opportunities - Regular social events We are seeking a Management Assistant to join our friendly team in Glasgow. No experience needed! **Responsibilities**: - Greet...

  • Management Assistant

    5 months ago

    Glasgow, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Glasgow. We are professional, supportive and inclusive. Our work environment includes: - Modern office setting - Growth opportunities - Regular social events We are seeking a Management Assistant to join our friendly team in Glasgow. No experience needed - ENTRY LEVEL/ GRADUATE...

  • Trainee Management

    5 months ago

    Glasgow, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Glasgow. We are professional, supportive and inclusive. Our work environment includes: - Modern office setting - Growth opportunities - Regular social events We are seeking a Management Trainee to join our friendly team in Glasgow. No experience needed! This is a trainee...

  • Business Development Manager

    1 month ago

    Glasgow, Glasgow City, United Kingdom Meridian Business Support Full time

    Business Development Manager - Scotland & Ireland (m/f/d) (Field Based)We are seeking a highly motivated and experienced Business Development Manager to spearhead growth in the industrial equipment area. Your primary task will be to attract new regional industrial equipment accounts and identify key departmental heads who influence decision-making. Strong...

  • Business Development Manager

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Meridian Business Support Full time

    Drive Business Growth in Scotland & IrelandWe are seeking a highly motivated Business Development Manager to spearhead growth in the industrial equipment area. Your task will be to attract new regional industrial equipment accounts and identify key departmental heads who influence decision-making. Strong relationship management skills are essential.Your Key...

  • Business Development Manager

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Meridian Business Support Full time

    Drive Business Growth in Scotland & IrelandWe are seeking a highly motivated Business Development Manager to spearhead growth in the industrial equipment area. Your task will be to attract new regional industrial equipment accounts and identify key departmental heads who influence decision-making. Strong relationship management skills are essential.Your Key...

  • Business Advisor

    4 months ago

    Glasgow, United Kingdom HRC Recruitment Full time

    Are you a highly organised and deadline-oriented professional? Do you thrive in a supportive environment that values ongoing professional development and internal promotion? Look no further! Join our leading independent firm in Glasgow as a Business Services Advisor and be part of a team that prioritises personal relationships with clients and delivers...

  • Senior Accountant and Business Advisor

    6 days ago

    Glasgow, Glasgow City, United Kingdom Ward Simpson Full time

    We are seeking a Senior Accountant and Business Advisor to join our team at Ward Simpson. As a key member of our accounting and advisory team, you will be responsible for delivering high-quality services to our clients across the EMEA region.Key ResponsibilitiesTake ownership of your own portfolio with support from your managerSupport in delivering revenue...

  • Full Time Sales Assistant

    5 months ago

    Glasgow, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Glasgow. We are customer-centric, social and creative. Our work environment includes: - Casual work attire - Growth opportunities - Regular social events - Relaxed atmosphere Our Sales Assistants work alongside the management team and volunteers to drive shop performance and deliver excellent...

  • Full Time Sales Assistant

    4 months ago

    Glasgow, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Glasgow. We are customer-centric, social and creative. Our work environment includes: - Casual work attire - Growth opportunities - Regular social events - Relaxed atmosphere Our Sales Assistants work alongside the management team and volunteers to drive shop performance and deliver excellent...

  • Retail Sales Associate

    4 months ago

    Glasgow, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Glasgow. We are innovative, customer-centric and supportive. Our work environment includes: - Casual work attire - Wellness programmes - Company perks - Safe work environment Retail Sales Associate Glasgow, UK Full-time (Monday-Friday) **Responsibilities**: - Greet and assist customers in a...

  • Full Time Sales Assistant

    5 months ago

    Glasgow, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Glasgow. We are customer-centric, social and creative. Our work environment includes: - Casual work attire - Growth opportunities - Regular social events - Relaxed atmosphere All applicants must be looking for full-time work. Our Sales Assistants work alongside the management team and...

  • Retail Sales Associate

    4 months ago

    Glasgow, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Glasgow. We are innovative, customer-centric and supportive. Our work environment includes: - Casual work attire - Wellness programmes - Company perks - Safe work environment Retail Sales Associate Glasgow, UK Full-time **Responsibilities**: - Greet and assist customers in a friendly and...

  • Retail Sales Associate

    4 months ago

    Glasgow, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Glasgow. We are innovative, customer-centric and supportive. Our work environment includes: - Casual work attire - Wellness programmes - Company perks - Safe work environment Retail Sales Associate Glasgow, UK Full-time (Monday-Friday) **Responsibilities**: - Greet and assist customers in a...

  • Retail Sales Associate

    5 months ago

    Glasgow, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Glasgow. We are innovative, customer-centric and supportive. Our work environment includes: - Casual work attire - Wellness programmes - Company perks - Safe work environment Retail Sales Associate Glasgow, UK Full-time **Responsibilities**: - Greet and assist customers in a friendly and...

  • Business Development Manager

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Meridian Business Support Limited Full time

    Meridian Business Support Limited is seeking a skilled Key Account Manager to oversee our customer base in Falkirk. As a Key Account Manager, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and driving sales growth. **Key Responsibilities:** * Develop and execute sales...