Receptionist - Emergency Gynaecology

2 weeks ago


Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

The post holder will work as a member of a team providing a comprehensive reception service to the public. The duties will also include administrative, clerical and secretarial support to the health professionals predominately with the Early Pregnancy/ Gynaecology Assessment Unit however cover over the wider gynaecological service may be required

Receive patients to the Early Pregnancy Assessment Unit

Create and maintain patient records, checking demographics

Deal with telephone enquiries in a sensitive manner. these may be with staff, GPs, patients, relatives

Print wristbands on admission

Retrieve patients notes

Schedule and edit appointments

add patients to CERNER and CRIS systems to ensure preparation for radiology ultrasound

maintain confidentiality at all times

Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.

Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements

The post holder will work as a member of a team providing a comprehensive reception service to the public. The duties will also include administrative, clerical and secretarial support to the health professionals predominately with the Early Pregnancy/ Gynaecology Assessment Unit however cover over the wider gynaecological service may be required.

Reception - receive and signpost patients checking them into department, checking demographics. Liaise with other health professionals

Ability to deal with stressful situations, acknowledge and address complaints, diffuse conflict

Identify the unwell patient on arrival and alert staff immediately

Manage and escalate internal/external referrals appropriately



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