Customer Service Administrator
1 month ago
Ref: SL-2349
Location: Mayfair
Our client, a freight forwarder is looking for a Customer Serice Administrator to join their office in Mayfair.
In return for all this, we require a Customer Service Administrator - the role involves, but is not limited to, the following responsibilities:
- Assist with shipping documentation
- Provide quotations to current and potential customers
- Liaise with offices abroad
- Provide solutions to our customers requirements
- Stock maintenance for customers
- Travel abroad when necessary
- Build and maintain relationships with customers
- Assist the Manager and colleagues as necessary in order to support the team.
- Undertaken additional duties, or assist other members of staff, as may be reasonably requested by your Manager or the Directors.
**The knowledge, skills and experience required from our Customer Service Administrator is**:
- Basic knowledge of import/export customs procedures/customs clearance (essential)
- Experiences in customer service/logistics (essential)
- Ability to build and maintain good working relationships with customers and colleagues (essential)
- Attention to details and problem-solving skills (essential)
- A good knowledge of the English language, both verbal and written (essential).
- The ability to prioritise and organise own workload to tight deadlines (essential).
- Sound knowledge of IT systems - Word and Excel (essential)
- A good knowledge of French and/or Italian language, both verbal and written (essential)
- Hold a full UK driving licence (desirable).
- Experience of Boxtop/Boxtrax IT systems (desirable).
- Experience of transporting valuable goods (desirable).
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