Account Partner

3 weeks ago


London, United Kingdom Kyndryl UK Limited Full time

**Why Kyndryl**

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

**Your Role and Responsibilities**

**Role Description**:

- Responsible for client management, growth & profitability of the account
- Own relationships with client IT C-suite (technical client leadership: CTO, CIO) & leaders of IT buying groups within the account.
- Responsible for identification & qualification of growth opportunities through consultative selling & driving operational excellence within the account.

**Key Responsibilities**:

- Drive account growth with a focus on renewals and selling new offerings.
- Conceptualise and execute a strong “win strategy” to convert new scope deals for targeted accounts.
- Execute sales opportunities to grow the base of the contract & drive renewals; increase revenue by utilizing Kyndryl's strategic initiatives to bring value to the client
- Develop negotiation strategy & negotiate contract/agreement; participate in win/loss review.
- Own relationships with IT C-Suite leaders & operational leaders for the account
- Forge long-term strategic relationships with key clients for profitable revenue.
- Manage day-to-day client interactions; ensure client satisfaction at each step during the pre-sales process.
- Set up processes & agenda for driving operational excellence & contract execution for account
- Develop robust account governance plan country leadership; determine review cadence & KPIs to be monitored with Delivery Team
- Track CSAT (Client Satisfaction) for the account; drive targeted initiatives to improve the same.
- Ensure process excellence in all sales enablement functions; track performance of the team against well-defined metrics
- Drive team building activities; work to create a positive, productive & stable working environment.
- Own operating margins improvement of existing business and generate profitable growth.
- Perform root cause identification for non-performance of sold v/s actual margin.
- Orchestrate margin improvement with the Delivery team of account through diligent tracking of key cost metrics and strategic initiatives rollout.
- Leverage country leadership, shared services and support teams for identifying areas of improvement.

**Required Technical and Professional Expertise**
- Proven success with enterprise account management in relevant industries, with associated complexity, technologies, managed services, technology consulting and implementation.
- Business acumen and commercial networking to engage a wide range of client stakeholders from C-level to IT and business functions.
- Capability to connect from technical communities, organize and influence to make impacts on clients on various levels from C-level to IT or business functions.
- Knowledge and experience of relevant technologies.
- Demonstrated ability to work with multi-functional teams to deliver a range of complex solutions involving multiple global practices.
- Technical leadership with a growth mindset, and passion to continually learn and achieve.

**Preferred Technical and Professional Experience**


**Required Education**

Bachelor's Degree

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**Other things to know**

**Primary Job Category**

Client Management

**Role (Job Role)**

Project Executive

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Professional

**Travel Required**

Some travel may be required based on business demand

**Company**

(Y072) Kyndryl UK Limited

**Is this role a commissionable / sales incentive based position**

Yes



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