Customer Service Executive

2 weeks ago


Cambridge, United Kingdom Interaction Recruitment Full time

Interaction Recruitment are working with this engineering, designing and manufacturing business to recruit for a Customer Service Coordinator on a permanent basis.
This role is key to looking after our clients customers - you will be creating works orders, updating various systems as needed and managing customer queries as they happen
Salary - £24,000 - £25,000 (DOE)

The Role:

- Responsible for taking calls from customers
- Support the daily delivery schedule updates
- Produce the daily overdue analysis reports
- Answer customer queries and pro actively provide effective contract communications through the development of excellent relationships with customers
- Responsible for the administration of sales orders, acknowledgements and effective customer communication
- Support the monitoring of customer contracts through on going monitoring of the system and workflow, collating feedback and
- Ensuring effective customer communication in a timely manner.
The person:

- Customer Service background is required
- Ideally have worked within a manufacturing, engineering or technical based company before - not essential
- Be a confident user of Microsoft packages
- Be an excellent communicator
What's on Offer?
- Working in their offices in Cambridge with on-site parking
- 33 days annual leave including bank holidays
- Salary of £24-£26K PA DOE



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