Receptionist/admin Assistant

3 weeks ago

Marylebone, United Kingdom EC Residential Full time

**Job Description: Receptionist/Admin Assistant**

**About Us**

EUROTERRA CAPITAL is London’s premier Garden Square property developer and asset manager, specialising in development, investing, constructing and operating across all residential sectors, including luxury homes, luxury serviced residences, co-living, serviced apartments and student accommodation.

We are now looking for a dedicated and proactive Receptionist/Admin Assistant with a background in real estate, hospitality or customer service to manage reception areas, provide administrative support, and ensure exceptional guest experiences in short-let properties.

**Responsibilities**:

- Manage reception area, including handling switchboard phones, coordinating meeting room bookings, and warmly greeting and assisting guests.
- Provide comprehensive administrative support to the Executive Assistant and the CEO, including diary management, travel arrangements, minute-taking, and facilities management.
- Facilitate smooth check-in and check-out processes for short-let properties, ensuring guests receive prompt assistance and addressing any inquiries or concerns.
- Maintain high standards of cleanliness and presentation in properties, overseeing cleaning and preparation for guest arrivals.
- Promptly respond to guest inquiries or requests, demonstrating exceptional customer service skills and problem-solving abilities.
- Effectively communicate with the internal team, reporting maintenance issues and guest feedback to ensure continuous improvement.
- Undertake additional administrative tasks as required to support office operations and contribute to the overall success of the team.

**Requirements**:

- Proven experience in similar roles within real estate, hospitality, or customer service industries, with a track record of delivering exceptional service.
- Strong attention to detail and a commitment to maintaining high standards for guest satisfaction.
- Flexibility to work five days a week with the ability to accommodate additional hours on weekends when necessary.
- Excellent communication skills, both verbal and written, with the ability to interact effectively with a diverse range of stakeholders.
- Demonstrated ability to handle inquiries or concerns effectively and find prompt solutions, even in high-pressure situations.
- Dependable and punctual, with a proactive and organised approach to managing tasks and priorities.
- Ability to take initiative and adapt to changing priorities in a fast-paced environment, with a willingness to go above and beyond to achieve success

**Salary**:
£25,000 - 30,000 per annum (depending on experience)

**Benefits**:

- 28 days annual leave (including bank holidays)
- Employee Assistance Program
- Annual Staff Party and other employee events hosted throughout the year
- Wellbeing Activities

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Marylebone (required)

Ability to Relocate:

- Marylebone: Relocate before starting work (required)

Work Location: In person

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