Care Coordinator

4 weeks ago


Marylebone, United Kingdom PMA LTD Full time

**Job Title**:Care Coordinator

**Salary**: £26,000 per annum

**Hours**:40 hours per week

**Responsible to**:Senior Care Coordinator

**Location**: Marylebone, _Please note: _ some travel may be required across the PCNs (Regent Health, West End & Marylebone, St John's Wood & Maida Vale and South Westminster).

**JOB ROLE**

Care Coordinators play an important role within a PCN to proactively work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. Care Coordinators will be based within our Single Point of Access (SPA) and the unique opportunity work across our services on a rotational basis. Our SPA covers the e-Hub, Secondary Care Referrals, Community Dermatology and Enhanced Cardiology Services. We provide a high quality service to all our patients and practices and believe in exceptional patient care. There will be innovative and exciting services launching which will change the way we provide services to our patients. An example of this is the Virtual Group Consultation (VGC) which will support diabetic patients with managing their conditions through peer support. This role will play a central role on the delivery of such services.

**KEY TASKS AND RESPONSIBILITIES**
- Provide secondary care referral management and appointment booking for practices signed up to the service.
- Develop and maintain a knowledge of service pathways and criteria.
- Enable the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all referrals and interventions.
- Provide admin support for incoming eConsults
- Manage relevant admin related eConsults, including contacting the patientTo redirected other eConsults to the relevant team
- Enable the impact of the service to be assessed and to inform the improvement of other the services by keeping accurate electronic records
- Reviewing and processing referrals received from GP Practices
- Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
- Ensure sufficient phone cover is available for all services and also monitor service inboxes during core office hours, responding to any queries professionally providing helpful information
- Booking of appointments for appropriate referrals
- Dealing appropriately with any booking or change request calls (or other correspondence),
- Reviewing and processing eConsults received across a number of GP Practices
- Actively call patients to resolve relevant admin requests
- Redirect eConsults to relevant team (registered practice, Clinical Pharmacist, etc.)
- Take part in Central London Healthcare CIC events and activities where applicable, and in consultation with their line manager.

**PERSON SPECIFICATION**
- Skills and Knowledge
- Excellent communication skills, both verbal and written
- Numerate and literate, able to supply reports as required.
- Has, or can show capacity to develop, a good knowledge of primary care and local services
- Knowledge of personalisation and public health agendas, including the Digital First Primary Care programme

**Experience**
- At least 1 years’ experience of working in a customer service orientated environment
- Experience of working in Primary Care
- Desirable: SystmOne skills
- **A Full Job and Person specification available on request**_

We reserve the right to close the vacancy at any time during the recruitment process

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer Service Orientated Environment: 1 year (preferred)
- Working in Primary Care: 1 year (required)

Work Location: One location

Reference ID: PMA96/60


  • Care Coordinator

    3 weeks ago


    Marylebone, United Kingdom PMA LTD Full time

    **Job Title**:Care Coordinator **Salary**: £26,000 per annum **Hours**:40 hours per week **Responsible to**:Senior Care Coordinator **Location**: Marylebone, _Please note:_ some travel may be required across the PCNs (Regent Health, West End & Marylebone, St John's Wood & Maida Vale and South Westminster). **JOB ROLE** Care Coordinators play an...

  • Care Coordinator

    2 weeks ago


    Marylebone, United Kingdom PMA LTD Full time

    **Job Title**:Care Coordinator **Salary**: £26,000 per annum **Hours**:40 hours per week **Responsible to**:Senior Care Coordinator **Location**: Marylebone, _Please note: _ some travel may be required across the PCNs (Regent Health, West End & Marylebone, St John's Wood & Maida Vale and South Westminster). **JOB ROLE** Care Coordinators play an...

  • Finance Coordinator

    1 week ago


    Marylebone, United Kingdom Antenatal Results and Choices Full time

    Job description Antenatal Results and Choices (ARC) is a small national charity providing specialised information and emotional support to expectant parents throughout antenatal testing and its consequences, including bereavement. ARC works in partnership with healthcare professionals in the field to help promote optimal care. It’s an exciting time to...

  • Bookings Coordinator

    2 weeks ago


    Marylebone, United Kingdom Fortius Clinic Full time

    **Job Title** Bookings Coordinator **Department** Bookings - Fortius Surgical **Line Manager** Surgical Business Manager **Location** 2 Fitzhardinge Street / 18 Bentinck Street FSC/ 66 Wigmore Street FCL **Contract type** **Permanent/Full time** **About Fortius** The Fortius Group is the UK's leading private orthopaedic and sports injury group....

  • Pcn Support Officer

    2 months ago


    Marylebone, United Kingdom PMA LTD Full time

    **Job Title: PCN Support Officer** **1 year FTC** **Responsible to: Business Manager** **Key Relationships**: PCNs, CCG, community organisations Being the one voice for primary care at a regional and system-level and through the delivery of the regional plan and integrated care. Holding the NHS contract and working closely with the network to deploy the...

  • Pcn Support Officer

    2 months ago


    Marylebone, United Kingdom PMA LTD Full time

    **Job Title: PCN Support Officer** **Salary**: **Responsible to: Business Manager** **Key Relationships**: PCNs, CCG, community organisations Being the one voice for primary care at a regional and system-level and through the delivery of the regional plan and integrated care. Holding the NHS contract and working closely with the network to deploy the...

  • Pcn Support Officer

    2 weeks ago


    Marylebone, United Kingdom PMA LTD Full time

    **Job Title: PCN Support Officer** **Salary**: **Responsible to: Business Manager** **Key Relationships**: PCNs, CCG, community organisations Being the one voice for primary care at a regional and system-level and through the delivery of the regional plan and integrated care. Holding the NHS contract and working closely with the network to deploy the...

  • Nhs Support Officer

    2 months ago


    Marylebone, United Kingdom PMA LTD Full time

    **Job Title**:NHS PCN Support Officer **Salary**: £27,000 per annum **Responsible to**: Business Manager **Hours**:37.5 hours per week **Location**: Marylebone, _Please note:_ some travel may be required across the PCNs (Regent Health, West End & Marylebone, St John's Wood & Maida Vale and South Westminster). **JOB ROLE** Being the one voice for...

  • Pcn Support Officer

    5 days ago


    Marylebone, Greater London, United Kingdom PMA LTD Full time

    Job Title: PCN Support OfficerSalary:Responsible to: Business ManagerKey Relationships: PCNs, CCG, community organisationsBeing the one voice for primary care at a regional and system-level and through the delivery of the regional plan and integrated care.Holding the NHS contract and working closely with the network to deploy the resource to its maximum...

  • Nhs Support Officer

    5 days ago


    Marylebone, Greater London, United Kingdom PMA LTD Full time

    Job Title:NHS PCN Support OfficerSalary: £27,000 per annumResponsible to: Business ManagerHours:37.5 hours per weekLocation: Marylebone, _Please note:_ some travel may be required across the PCNs (Regent Health, West End & Marylebone, St John's Wood & Maida Vale and South Westminster).JOB ROLEBeing the one voice for primary care at a regional and...


  • Marylebone, United Kingdom Novartis Full time

    **Summary**: The Radioligand Therapy COM (RLT COM) will directly interact with Health Care Practitioners to provide specialized training on the proper techniques and procedures to follow for the safe preparation of Radioligand Therapy (RLT) and Radioligand Imaging (RLI). The post holder will also utilize their expertise to resolve complex technical issues...


  • Marylebone, United Kingdom Reeson Education Full time

    Special Needs Teaching Assistant * London borough of Westminster * Full-time * Long-term * £80 - £100/Day Reeson Education are looking for Special Needs Teaching Assistant with a genuine desire to make a positive impact on the lives of children with special educational needs. The Special Needs Teaching Assistant role is due to commence ASAP and the...


  • Marylebone, United Kingdom Reeson Education Full time

    Special Needs Teaching Assistant* London borough of Westminster* Full-time* Long-term* £80 - £100/DayReeson Education are looking for Special Needs Teaching Assistant with a genuine desire to make a positive impact on the lives of children with special educational needs. The Special Needs Teaching Assistant role is due to commence ASAP and the ideal...


  • Marylebone, Greater London, United Kingdom Novartis Full time

    Summary:The Radioligand Therapy COM (RLT COM) will directly interact with Health Care Practitioners to provide specialized training on the proper techniques and procedures to follow for the safe preparation of Radioligand Therapy (RLT) and Radioligand Imaging (RLI). The post holder will also utilize their expertise to resolve complex technical issues...

  • Bid Manager

    2 weeks ago


    Marylebone, United Kingdom Cityscape Full time

    About the company: Our client is a Tier One Main Contractor who is currently operating with a turnover of £20 billion, across the whole group and £100M in the UK. They have offices worldwide; in the UK, their head office is based in the West Country and they have local depots based in London, the West Midlands, and Yorkshire. Their overall specialism in...

  • Bid Manager

    2 weeks ago


    Marylebone, United Kingdom Cityscape Full time

    About the company:Our client is a Tier One Main Contractor who is currently operating with a turnover of £20 billion, across the whole group and £100M in the UK. They have offices worldwide; in the UK, their head office is based in the West Country and they have local depots based in London, the West Midlands, and Yorkshire. Their overall specialism in the...

  • Bid Manager

    4 days ago


    Marylebone, Greater London, United Kingdom Cityscape Full time

    About the company:Our client is a Tier One Main Contractor who is currently operating with a turnover of £20 billion, across the whole group and £100M in the UK. They have offices worldwide; in the UK, their head office is based in the West Country and they have local depots based in London, the West Midlands, and Yorkshire. Their overall specialism in the...

  • Scrub Nurse

    4 weeks ago


    Marylebone High Street, United Kingdom Health Recruit Network Full time

    Scrub Nurse - Full time - Harley Street - Up to £42,000 - State-of-The-Art Private Clinic This Private Clinic is a brand-new state-of-the-art facility utilised by some of the UK's top cosmetic and medical practices. The facilities include: operating theatres, consulting rooms, office space and meeting and seminar rooms, alongside training courses for...

  • Scrub Nurse

    3 weeks ago


    Marylebone, Greater London, United Kingdom Health Recruit Network Full time €42,000

    Scrub Nurse - Full time - Harley Street - Up to £42,000 - State-of-The-Art Private Clinic This Private Clinic is a brand-new state-of-the-art facility utilised by some of the UK's top cosmetic and medical practices. The facilities include: operating theatres, consulting rooms, office space and meeting and seminar rooms, alongside training courses for...

  • Scrub Nurse

    3 weeks ago


    Marylebone High Street, United Kingdom Health Recruit Network Full time

    Scrub Nurse - Full time - Harley Street - Up to £42,000 - State-of-The-Art Private Clinic This Private Clinic is a brand-new state-of-the-art facility utilised by some of the UK's top cosmetic and medical practices. The facilities include: operating theatres, consulting rooms, office space and meeting and seminar rooms, alongside training courses for...