Team Leader

5 months ago

Kingston upon Thames, United Kingdom Pop Playrooms Full time

We’re building our team and we want ‘Pop’ People. Energetic, sociable, competitive, self-directed, imaginative and guest-focused. Our kind of person is the best version of you, idiosyncrasies and quirks included We are seeking a motivated and experienced Supervisor to join our team at Kingston.

As part of the Pop Playrooms Management team, you will be responsible for assisting with daily operations, ensuring high-quality service, and assist in managing staff members. The ideal Team leader will be be driven, passionate, communicative, organised and have a natural ability to create a fun environment for both our customers and team

Whilst working at Pop Playrooms you will support the Management team in managing the day to day operation of the site including the development and growth of our people, sales and profits. You:

- Must be hands-on and lead by example to ensure the whole team works together effectively.
- Will be responsible for assisting in training and development of our team, ensuring high performance and maintaining standards set by the Company.
- Assisting in the implementation of new initiatives to improve service quality, efficiency, and profitability.
- Assist the management team in managing all aspects of the venue’s operations, including inventory management, ordering, and scheduling. Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to.
- Will be accountable for handling all complaints and were necessary, escalate serious complaints to Senior Managers. Logging all customer complaints and gathering customer feedback as required.
- Strive to achieve a culture that is totally focused on the delivery of the best possible levels of customer service
- Building and maintaining relationships with guests and the local community.
- Ensuring a high level of cleanliness and hygiene throughout the venue’s premises.
- Assisting with other operational tasks as needed.

**Here's what we’ll need from you**:
Pop Playrooms is an inclusive environment, so if you’ve got the skills, we want to hear from you. But we also want to support our brand proposition with our people. A few mandatories:

- Any experience in a management role, ideally within leisure, music, hospitality or retail
- Passionate about delivering exceptional customer service in a fast paced environment
- Have experience in leading and developing teams
- Full of determination, enthusiasm and patience
- Fully flexible and highly adaptable to change
- Fluent in English - written and spoken

**Job Types**: Full-time, Part-time, Zero hours contract

**Salary**: £11.75-£12.25 per hour

Expected hours: 4 - 45 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- Every weekend
- Holidays
- Monday to Friday
- Weekend availability

Application question(s):
**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Bartending: 1 year (preferred)
- Management: 1 year (preferred)

Ability to Commute:

- Kingston upon Thames (required)

Ability to Relocate:

- Kingston upon Thames: Relocate before starting work (required)

Work Location: In person

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