First Contact Administrator

2 weeks ago

Sandwell, United Kingdom Supporting Futures Consulting Ltd Full time

**Role**:First Contact Administrator

**Based**:West Bromwich

**Rate**: £20319- 22,320.42

**Start Date**:ASAP

**Duration**:Permanent

**Hours**: Full Time 37.5 hours Monday - Friday 9am - 5pm

Our client, a specialist Domestic Violence charity based in the Black Country is looking to recruit a First Contact Administrator.

Synopsis of duties:

- The Single Point of Contact (SPOC) team is a central contact and administrative team that receives referrals and provides initial advice and guidance to agencies, stakeholders and individuals at first contact. The SPOC Administrator coordinates and allocates referrals to the appropriate adviser, depending on level of risk, to provide direct support the clients.
- To be responsible for taking calls into BCWA and field as appropriate to the relevant service or staff member.
- To be responsible for delivering an effective system of first contact, care and support to clients who are victims/survivors of abuse; this includes gathering information regarding the client and their circumstances and assessing requirements for support.
- To effectively communicate with clients over the phone in a manner and pace that is appropriate
- To liaise on a daily basis with employees in partnership locations, namely the Multi Agency Safeguarding Hub (MASH), taking referrals, making contact and assessing requests for support.

Essential Requirements:

- Educated to minimum Level 3 or equivalent. May consider level 2 if matched with a good level of experience in health and social care, administration or similar.
- GCSEs English and Mathematics - Grade C or above.
- Experience of working with vulnerable adults and children, acknowledging safeguarding concerns and responding appropriately

Supporting Futures Consulting acts as both an employer and an agency.

**Job Types**: Full-time, Permanent

**Salary**: £20,319.00-£22,320.00 per year

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

Work Location: In person

Application deadline: 07/03/2024

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