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Client Support Administrator

4 weeks ago

Bridgend, United Kingdom DG Solutions Full time

**Function**:
To work with the DGS Team to approach and build relationships with target clients, as well as supporting with business administration tasks on a routine and ad-hoc basis.

**Reporting to**:
Client Support Coordinator

**Responsibilities**:

- Maintain upkeep of the Customer Relationship Management (CRM) System
- Approach target clients to introduce the business and identify any areas where we can add value.
- Make and receive calls to new and existing clients.
- Undertake ad-hoc administration tasks, as and when required.
- Maintain regular data-input and administration of key business systems.
- Work to improve and build on our client experience striving to continually improve our client offering.
- Assist in writing and maintaining process guides and other business documents.
- Liaise with Dangerous Goods Consultants and DGSAs on bookings and client requirements.
- Travel nationally and Internationally if required.
- Any other duties, as required.

**Minimum Requirements**:

- Excellent computer literacy, being able to confidently work on cloud software and proficient at using Microsoft Office suite (in particular Excel, Word, Powerpoint and Outlook).
- Ability to fluently write, read and speak in English.
- Excellent customer service and professional communication skills
- Excellent phone manner.
- Problem solving ability including use of own initiative and common sense.
- Numerate, methodical with the ability to work in a busy environment and meet deadlines.
- Flexible and adaptable with exceptional attention to detail.
- Good organisation skills with ability to prioritise and manage workloads.
- Full clean UK Driving license and use of own vehicle.

**Preferred Requirements**
- Good knowledge of Supply Chain/Distribution/Logistics Sector
- Previous experience in a clerical or office administration role.
- Previous experience working in a client-facing role
- Previous experience with CRM tools and software.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bridgend: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 01/09/2023

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