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Junior Internal IT Support Specialist

4 months ago

Didcot, United Kingdom Purple Placements Full time

Job Description:
Internal IT Support Specialist
Entry level position with great training and career prospects.
We are seeking an Internal IT Support Specialist who is a team player with excellent communication skills
with a can-do attitude. The role is office based in Wallingford, Oxfordshire.
environment. They will be open to learning a wide range of new skills. Having a logical approach to
problem solving with excellent attention to detail.
JOB RESPONSIBILITIES:
To work as part of an internal team servicing support requests on a variety of products across a range of
businesses to ISO 27001 standards and procedures. Support will cover Desktop, Server, Active Directory,
Networking, Telecommunications and Cloud Services. You will be expected to communicate via a
scales in a high-pressure environment. In addition, you will be expected to liaise with senior team
members and work as part of a team on projects.
Reporting to the IT Support Coordinator, the core responsibilities are:
Manage and servicing first and second line support tickets to ISO 27001 compliance
standards following existing playbooks.
? Escalate and handover tickets to 3rd line engineers
? Helping to create new playbooks and maintenance plans
? Build client computer systems from script and assist with troubleshooting issues
? Keep existing documentation up to date
? Record processes and document for use by others
? Promote and maintain high quality work and deliver in a professional manner
? Troubleshoot hardware and software issues
? Provide troubleshooting resolution and updating/upgrading of systems and software
Carry out routine network maintenance tasks such as maintaining backup and patch
management to ISO 27001 standards.
?
JOB QUALIFICATIONS:
? Previous experience in an IT & helpdesk role beneficial but not essential
? Good knowledge of Networks and Microsoft Windows Active Directory environments
? Hold or be working towards IT qualifications
? Knowledge of ISO 27001 requirements.
Your personal characteristics will include:
? Ability to work on his/her own initiative
? Excellent communication skills about technical issues
? Demonstrate practical knowledge and problem-solving strategies
? Solution-focused, with ability to prioritise
? High attention to detail
? Self
- motivated and keen to learn and share knowledge
? Ability to meet deadlines
? Have a whatever it takes can do attitude
? Ability to take complex technical solutions and simplify for end users
? Have a willingness to learn new systems
? Keep abreast of new developments in software and hardware
? Team player.
Salary will be commensurate with experience and job responsibilities. We offer excellent benefits