Head of People's Experience

7 days ago


Mountain Ash, United Kingdom Cwm Taf Morgannwg University Health Board Full time

An exciting opportunity has arisen for a Head of People's Experience working within the Director of Nursing's Patient Care and Safety Team. The post holder will be responsible for promoting and facilitating the delivery of high quality patient experience activities to drive change and service improvements across Directorates and Localities and work in collaboration with independent contractors in Primary Care, linking people's experience initiatives with all aspects of the Quality Strategy and Delivery Plan, People's Engagement Strategy along with compliance with other related statutory obligations.

Duties will include contributing to the development of the All Wales Service User Framework in conjunction with Welsh Government, and to lead its implementation locally ensuring robust mechanisms are in place for reporting on patient experience activity and outcomes to the Board and to Welsh Government.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.


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