Business Administration Apprentice

6 months ago


Basingstoke, United Kingdom Macmillan Full time

**Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for the group as well as distribution services to over 40 third party publishers. The team in Basingstoke and Swansea ensure a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles.**

We are seeking to recruit a Business Administration Apprentice to join our Credit Services team on an 24-month contract. The overall purpose of this role is to support the team completing administrative tasks, handling queries and providing excellent service to our Publishers and their customers whilst working toward a qualification.
You will be responsible for customer data maintenance and resolving queries via our ticketing system. You will have excellent communication skills and the ability to build strong working relationships.

**About the role**

This is a varied and challenging position which will involve:

- Providing excellent service and support, to agreed standards for our customers and publishers, taking ownership of all queries
- Administering and supporting the customer maintenance function within the team
- Assisting the team in chasing payments
- Providing cover for the team
- GCSE grades 4 or above (or equivalent) in Maths and English
- Good organisation and time management skills
- Excellent written and verbal communication skills

This is an exciting entry-level role which will include study support toward a level 2 Business Administration qualification with a chance of progression within Credit Services upon completion.

Hours of work will be 9.00 am-5.00 pm Monday to Friday in Basingstoke with the flexibility of two days working from home.

All applicants must have the right to live and work in the United Kingdom.

This position is based at our offices in Basingstoke. For more information about the Macmillan group click here to visit our website.
Click here for a full job description.

To apply, please submit your CV and a covering letter confirming your current salary and quoting reference MDL/xxx/xxx via our online recruitment site:



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