Customer Service Advisor/customer Support

3 weeks ago


Shepton Mallet, United Kingdom Timbersource Limited Full time

Timbersource is a modern, innovative timber company in Somerset established 22 years ago with a proven track record of expert knowledge and customer care. The company supplies premium hardwoods and quality softwoods to a broad range of trade customers and retail domestic consumers. This is a fantastic opportunity for an enthusiastic and motivated **Customer Services Advisor** to join a growing and profitable business.

This is a long-term, progressive, and rewarding career within Customer Services & Client Support with the chance to join a forward-thinking and ambitious organisation willing to invest, support and develop from within.
- 28 days holiday + 8 Bank Holidays
- Full induction and training, transparent progression, and the chance to join a strong, conscientious team.
- Hours - Mon-Fri - 8:00am to 17:00 with 1 hour break
- Office Working - 5 days office based

**Customer Service Advisor**

Role Overview

You will have responsibility for new and existing customers, creating, and following up on quotes from a multitude of inbound Timber enquiries. You will be required to build strong working relationships, operating collaboratively with internal team Managers and your Customer Service colleagues.

Customer Service Advisors are a prime and pivotal point of contact, liaising constantly with customers & internal teams to deliver an exemplary customer experience.

**Customer Service Advisor**

**Responsibilities**:

- Creating and following up on quotes
- Managing time to organise and prioritise enquiries and responses
- Taking ownership for professional and timely resolution of customer issues
- Being a prime and professional point of contact for customers
- Working collaboratively with sales team focused on growth and retention of customers
- Liaising and collaborating with technical teams, for progression of opportunities and resolving customer issues
- Looking after and consulting walk-in retail customers
- Collecting feedback from Customers

Attributes
- Good communication skills, both written and over the phone
- An efficient, organised, and self-motivated mindset
- Ideally 12 months experience within customer service/support
- Good general IT skills with programmes like Outlook and Excel

**Customer Service Advisor**

Salary & Application

Salary based upon experience with performance-based increases throughout your employment, full training, pension, 28 days holiday.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: £8.30-£10.25 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Shepton Mallet: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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