End User Computing Supervisor

2 weeks ago


Aberdeen, United Kingdom Thorpe Molloy McCulloch Recruitment Full time

**End User Computing Supervisor - VR/24288**:
**Status**: Permanent

**Location**: Kingswells, Aberdeen

**Ref**: VR/24288

**Rate**: Available Upon Request

**Purpose of Role**

The EUC Supervisor is responsible for the leadership, management, and delivery of End User Computing services to consistently meet current and future requirements of the business. It will play a key role in supporting business objectives by providing safe, secure, and reliable EUC services to ensure the sustainability and efficiency of systems and platforms while adhering to cyber security requirements and principles.

**Duties and Responsibilities**
- The End User Computing (EUC) Supervisor manages the company’s end-user computing environment, desktop client configuration, and delivery and support toolsets.
- The EUC Supervisor is responsible for the leadership, management, and delivery of EUC services with aim to consistently meet current and future requirements of the business.
- The role supports business objectives by providing safe, secure, and reliable EUC services to ensure the sustainability and efficiency of systems and platforms while adhering to cyber security requirements and principles.
- The role is responsible for the creation and maintenance of operational documentation (incl. processes, procedures, design and configuration, and operating manuals), technical planning, and implementation of new infrastructure projects (including technical guidance).
- This role works with appropriate teams and third party vendors to ensure the integrity of the company’s EUC infrastructure.
- Additionally, the role supports the Senior Manager - Service Operations in defining resilience and disaster recovery strategies for EUC environment and services.
- Key requirement of the role is to work with the Senior Manager - Service Operations to improve ways of working, demonstrated by results such as the level of reliability of EUC services.

**Areas of Accountability, Responsibility and Competence Level**
- Supports the execution of the IS strategy and roadmap and develops relevant functional objectives for the area based on the role holder's knowledge and experience.
- Ensures the on-going security, performance, stability, maintenance, and monitoring of end-user computing services.
- Supports the Senior Manager - Service Operations with development of the annual IS Operations budget from an EUC perspective.
- Manages 3rd Party vendors to ensure EUC is fit for purpose for the company, including Audio Visual support, Packaging and Printing. Additionally, vendors aid in the administration, support, installation, configuration, and troubleshooting of EUC services.
- Designs and delivers support programs in support of competitive objectives within the EUC environment
- Aids the Senior Manager - Service Operations and supply chain in supporting IS Operations sourcing strategy and partner relationship management.
- Creates and maintains documentation, including processes, procedures, design & configuration, and operating manuals for handover to operational teams.
- Ensures development of asset inventories within the organisation's ecosystem.
- Ensures adoption of (and commitment towards) service improvements.
- Follows formal governance mechanism to establish and monitor effective controls for the processes and functions performed by IS operations teams.
- Develops staff through coaching, mentoring and performance management, and holds people management responsibilities.
- Responsible for ensuring IS operational capabilities achieve regulatory and statutory compliance requirements.
- Provides input for the Senior Manager - Service Operations to develop workforce plans that ensure IS Operations can supply skilled resources to meet current and future demand across the enterprise.
- Manages a comprehensive and integrated ITSM landscape and associated service levels, based on best-practice processes, disciplines, and related toolsets.
- Adheres to enterprise technology standards, governance processes and performance metrics.
- Drives development activity either via product lines, COE’s or project frameworks.
- May be required to provide out of hours support via an on-call rota.

**Critical Skills, Qualifications Experience, etc**
- Expert knowledge in Windows 10 builds, deployments, user profiles, PowerShell scripting, GPO management.
- Experience of SCCM, AD, Azure InTune and Azure Mobile Device Management.
- Substantial experience of EUC development, maintenance and support, with strong experience of leading a team.
- Previous experience of working with a diverse vendor support model.
- Experience of developing and implementing process improvements.
- Knowledge of information security best practices.
- Experience in the oil and gas sector.
- Experience in managing third party vendors.
- Ability to write and run test plans.
- Root cause investigation ability and engagement with third parties to resolve business critical issues.
- Excellent t


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