Front of House Assistant

2 weeks ago


London, United Kingdom Roseberys Full time

**Responsibilities**:

- Assist with the daily running of the auction house reception
- Deal with customer queries and complaints and escalate these to the Client Services Manager when necessary
- Co-ordinate valuers for in-house valuations
- Support & administer collections and deliveries
- Process payments
- Send out pre & post auction correspondence
- Filing & data entry into Roseberys auction management software
- Assist with various administration tasks for both live and online auctions
- Aid clients registering for sales on our websites and carryout bids administration
- Issue Property Receipts/Contracts when instructed to do so by the Client Services Manager
- An organised and methodical approach to daily tasks.
- Exceptional customer service skills and previous experience in a client facing position and complaints resolution.
- The ability to work well under pressure and in a busy customer facing environment.
- Be confident using computers and new software packages.
- Previous experience of cash handling and card payment transactions.
- Previous auction house experience desirable but not essential.

Hours of Work: Monday to Friday, 9.00am-5.30pm, with occasional Sunday viewing work.

This position is based within the auction house in South London.



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