Junior Administration Assistant

4 days ago


Glasgow, United Kingdom QA Apprenticeships Full time

**Why Harper McDermott?**

Harper McDermott Ltd (HM) is one of Scotland’s largest debt solutions providers, based in Glasgow city centre and incorporated in June 2016. HM specialises in statutory debt solutions and is currently a provider of Protected Trust Deeds and Debt Payment Plans under the Debt Arrangement Scheme. Due to the continuous growth experienced by the company over the last 6 years and expected future growth we have a vacancy for a full time Administration Assistant.

**Benefits**:

- Company Pension
- City Centre Location close to transport links
- Dynamic forward-thinking company

**What's Involved?**

The main role of the Administration Assistant will be to support our Debt Advice and Insolvency Administration teams in their management of a large portfolio of Protected Trust Deeds and Debt Payment Plans. All tasks must be undertaken ensuring that the company’s focus on providing an excellent level of customer service is always maintained, with an emphasis on meeting and exceeding the expectations of our customers and other stakeholders.

**Duties and Responsibilities**:

- To undertake day to day administration tasks including:

- Answering the office phone lines and directing customers to the appropriate teams.
- Reports to AiB/creditors/debtors using our internal CRM System, Excel & Outlook
- Completing administration tasks as required by our various teams.
- All general office administration, as required, including mail and banking
- Inputting information into the internal CRM system - Hubsolve
- Weekly reporting on KPIs using Excel and collating this to internal staff
- Completion of all work in line with internal processes and legislation
- Observe complete confidentiality on every occasion to protect client and employee information in line with Data Protection laws.

**What do they need from you?**
- Strong organisational skills - being able to work effectively on your own initiative as well as part of a team
- Attention to detail
- Basic administration & computer skills
- Benefits
- Supportive environment for an apprentice
- City Centre Location
- Friendly office environment

**Future Prospect**
- You will have the chance to continue to develop through the company and progress within your role.

**Important Information**

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”


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