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Faculty Head of Digital Enablement/ Relationship

4 months ago

Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

IT Business Relationship Manager, Head of IT, Higher Education, Faculty Head of Digital Enablement
Your new company
2 x Interim Faculty Heads of Digital Enablement / Business Relationship Managers required to work through a consultancy services organisation to support their Higher Education end client in transforming the relationship between the IT service and two differentacademic faculties.
Your new role
You will be the key point of interaction between the IT service and senior stakeholders in the faculty with overall responsibility for IT service delivery into the faculties which include over 1500 staff.
The role of 'Faculty Head of Digital Enablement' is a business relationship management role, liaising with the Director of Customer and Employee Engagement, within Digital Service, with a dotted line to the Faculty Operations Director. It is also a member ofthe Digital Service IT Executive Team, representing the faculty in strategic and operational discussions; and works on a day-to-day basis with the Faculty Operations Director and Managers (FODMs) community.
- The focus of the role is to negotiate, facilitate and oversee the overall delivery of Digital Service and projects within the faculty. The post holder will demonstrate skills in facilitation and the ability to lead, plan and execute IT initiatives, communicatingdecisions, priorities and relevant project information regarding services.
- You will have the gravitas to able to help change the way the relationship between the IT Service and faculties is perceived and managed and contribute to development of new operating model for IT relationship management.
- Additional responsibilities include providing highly valued strategic consultancy, serving as a "trusted adviser" and primary point of contact for planning and executing business IT initiatives, solution discovery and relationship management.
- In terms of operational services, the role will coordinate the Service Management team[1] incl the Service Delivery Managers, to deliver management information about the performance of Digital Service to the Faculty in an agreed format and cadence; andpromote the Customer Success Management team, for Faculty based escalations and feedback.
- A key outcome of this role is two-way communication, across Digital Service and the Faculty. The role advocates on behalf of the business stakeholders as well as promoting the IT vision, benefits, services and capabilities required to meet business prioritiesand needs.
- The role currently has no direct operational responsibilities; however, this is under review as part of the implementation of a new IT Operating Model (ITOM). Our client is implementing Faculty aligned support teams and are currently deciding how the FacultyHead of IT role will influence and shape this.

What you'll need to succeed
The role will suit someone with significant experience of working in IT management roles and leading IT teams delivering a range of IT services; possibly gained at a departmental, divisional or regional level within a larger organisation or you will have carriedout a Senior IT Business Relationship Manager / Head of IT role in large complex environments previously.
- You will have a deep and broad technical understanding enabling you converse technically about infrastructure & technical architecture breaking it down into layman's terms where required.
- Ability to engage with senior academic stakeholders and scientific researchers; and be able to understand requirements and translate these into proposals and business cases for innovative IT solutions.
- Experience of working in Senior / Director / Head of level IT roles within an engineering, technology, scientific or environmental organisation; or within a higher education research-intensive Universities.
- Able to work on and prioritise a wide portfolio of activity; negotiate to achieve desired outcomes; able to resolve problems using own and engaging others expertise.
- Able to lead. Influence and motivate IT teams not under direct line management to make a positive impact on service provision
- Able to work on and prioritise a wide portfolio of activity; negotiate to achieve desired outcomes; able to resolve problems using own and engaging others expertise.
- Develop a new model of strategic stakeholder engagement to input to the IT Operating Model
- Engaged and informed senior stakeholders and IT executive with understanding of IT strategy and plans and Faculty strategy and plans.
- You must possess outstanding communication and stakeholder engagement skills to converse across IT and the faculties

What you'll get in return
Outstanding opportunities to operate at a senior level to transform how this large Higher Education institutes embraces IT. Working on an Outside IR35 basis. Some onsite visits to Leeds will be required for workshops etc.
What you need to do now
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.