Ward Clerk
3 weeks ago
Come join the team on the Same Day Medical Assessment Unit at The Royal Cornwall Hospitals NHS Trust.
We are looking for a motivated, organised, friendly person who works well under pressure to join our team of ward. This role is to process admissions, transfers and discharges from the ward using the trust systems, while being flexible and adaptable to the needs of the ward.
If you enjoy working within a team and have great communication skills to deal with patients and their relatives, and the multi-disciplinary team then we would love to hear from you.
Please note this role is a 12.5 hours shift pattern including weekends and bank holidays.
The Ward Clerk will have responsibility for administrative duties within the Ward/Unit. The post holder will be responsible for ensuring an optimum level of efficient clerical support to the nursing and medical staff in a timely and accurate manner. He/she will have contact with patients, carers and all members of the multi professional team, as such he/she will provide front of house services for the Ward/Unit.
Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.
Communicate with patients, relatives, carers and staff using a professional and sensitive manner to respond to a diverse range of enquiries
Answer the telephone in a polite and courteous manner, dealing with enquiries to a satisfactory conclusion or referring to a trained member of staff where appropriate
Provide reception duties by welcoming patients and visitors to the ward/unit
Assist patients and relatives with directions through the hospital and escort to other departments when necessary
Collect and deliver items within the Trust as requested by clinical staff
Ensure the site clinical assistants are given accurate information relating to the bed state of the Ward when requested.
Maintain accurate data entry including e-Care and tracking and collection of notes
Ensure medical notes are filed accurately and are available for staff reference maintained in safe working order.
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