Trade Counter Assistant
4 weeks ago
We are looking for an individual who has the appropriate skills and experience to do the job twinned with the desire and capability. As with all growing businesses the culture is entrepreneurial and fast paced.
Reporting Relationships:
- The Trade Counter Assistant will be responsible to the Demand & Forecasting Manager; and ultimately to the Managing Director.
Overall Purpose:
- Key Duties:
- Converting initial contacts to sales
- Producing quotes and sending them out
- Chasing warm leads, and following up on opportunities
- Providing support and aftersales
- Deal with daily administrative tasks
- Serve customers over the trade counter.
- Ensure orders for customers are prepared and processed promptly and accurately.
- Respond to enquiries as necessary.
- Picking and packing of customer orders and arranging collection with our carriers
- Ensure complaints and issues raised by customers are quickly resolved.
- Liaise with couriers regarding customers’ orders.
- Book goods in returned from customers and issue to associated departments.
- Work closely with other departments to ensure customer order requirements are fulfilled.
- Assist with the packing of jukeboxes when required.
- Assist other departments during quiet periods, including our main stores department assisting with
- Kit picking
- Raising purchase orders
- Checking and booking in of stock items received from suppliers.
- Chasing suppliers for overdue orders
- Inform management of any health & safety problems
- Suggest any improvements or ideas that would be of benefit to the company
- Act in the best interest of the company at all times.
- This role is a permanent position. Notice Period after the probationary period, the employee must give four weeks’ written notice, increasing to 12 weeks’ notice after 12 months continuous employment with the company.
**Job Type**: Permanent
**Salary**: £25,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Day shift
Ability to commute/relocate:
- LEEDS: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Retail sales: 2 years (required)
- customer service: 2 years (required)
- Microsoft Office: 1 year (required)
Work Location: One location
Expected start date: 13/02/2023
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