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Head of Operations

3 months ago

Beckenham, United Kingdom Eco Approach Full time

**Job Role**:Head of Operations - Contracts Division

**Location**: Office based in Beckenham, BR3

**Package**
- Salary: £70,000
- Performance Related Bonus: OTE 16% Bonus
- Annual Pay Increase
- Car Allowance
- Company Pension

**Annual Leave**: 23 days + Bank Holidays

**Shift Hours**:Hours are 8am-5pm Monday to Friday

**Additional**:Pension, Health Assured Programme, Paid sick days, Annual Appraisal, Annual leave increase scheme, Early finish on Fridays

**About the company**

With a head office in Beckenham and northern office in Preston, Eco Approach is a leading property services contractor, specialising in compliance, certification, heating systems, electrical installations, servicing & repairs and energy efficiency improvements.

Utilising both direct labour and subcontractors, Eco Approach visits over 10,000 properties per month across the UK carrying out a variety of services. This is split between a B2C element working on behalf of landlords and homeowners directly and a B2B model working with housing associations, energy companies, local authorities, government organisations, manufacturers and managing agents etc. Eco Approach prides itself on being innovative and ambitious in its pursuit of disrupting the long standing property contractor industry, without compromising on quality.

The company maintains 3 divisions:

- Compliance & Certification
- Contracts
- Retrofitting

Eco Approach is looking for an experienced Senior Operations Manager, ideally from a property services environment who will challenge, inspire and enable the contracts team to excel delivering clear business objectives, whilst being visible, involved and an engaging leader.

**The Role**
- Boiler installations for Big 6 energy companies.
- Boiler servicing and repairs for Big 6 energy companies and insurance markets.
- National installation of smart thermostats (Multiple manufacturers and contracts).
- Highlands and Islands cover for manufacturer safety recalls
- Ad Hoc contracts

Currently, the contracts division consists of:

- 4x Operations Managers
- 9x Field Managers
- 21x Supporting staff (inc Onboarding, Finance, Admin, Project Managers, P&D etc)

**Key Responsibilities**
- Key priorities will be to build and develop pro-active relationships with stakeholders within contracts divisions' client base to champion a culture of customer service excellence, innovation, operational focus and performance measurement.
- Understanding the importance of culture, people and the personal touch. Regular communication, feedback and face to face meetings at all levels with both the client and the contracts team are a vital part of this, as well as the ability to translate the strategy into fit for purpose solutions. Develop a best in class team by ensuring colleagues have effective development plans, talent mapping and engagement plans.
- Managing a large P&L will require you to oversee and influence effective financial control across all budget streams. Strategically strong, you will identify, assess and drive the development of new opportunities to add value on top of the existing contracts.
- Increase the turnover of the department by growing existing revenue streams, as well as working with the business development director to identify and engage in new revenue streams.
- Using management information and data, to recognise trends to support analysis of individual and team performance to quickly understand and address reasons for under or over performance and build into regular conversations and coaching with individuals.
- Overseeing the day-to-day operations of the department, establishing company policies, implementing necessary changes and adhering to compliance procedures, laws and regulations.
- Provide management and leadership to the operations management team, driving forwards a culture of continuous improvement and delivery against operational goals.

**Experience Required**
- Demonstrable P&L experience and a high degree of commercial acumen is a must.
- Experience in leading, mentoring, and motivating a team of managers and staff to deliver exceptional standards.
- Ability to demonstrate commercial awareness including financial and contract management.

**Salary**: £70,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person

Application deadline: 01/03/2024