Customer Service Advisor
5 days ago
Are you looking for an exciting opportunity in a renewable energy business that will enable you to develop your skills? Due to the continued growth within our business and the renewable sector as a whole, we have an exceptional opportunity for a Customer Service Advisor to join our fast growing and successful company. This role will predominantly focus on progressing our customer’s journey after the point of sale through to the satisfactory installation of our products.
**About Us**
Since 2014, Greener Energy Group Ltd have been providing a range of domestic renewable heating products in customer’s homes throughout the country. Our range of products within our domestic home heating division include Air Source Heat Pumps, German Electric Heaters, Solar PV, Gas Boilers and Spray Foam.
**Duties of the Customer Service Advisor**:
- Dealing with customers inbound and outbound calls ensuring that the needs of our customer’s should be at the heart of everything you do.
- Liaising with our sales team and provide a smooth first-class journey for our customers.
- Updating our CRM system with detailed notes about the customer’s progress.
- Assisting teams across the organisation as required.
**Skills and Experience**
- Enthusiastic with fantastic communication, time management and organisational skills.
- This department can be-fast paced at times, so your ability to work well under pressure are key to this role.
- Great IT skills and comfortable using packages such as Excel and Word.
- Experience within a central heating/boiler company advantageous but not essential.
- Take pride in your work, paying attention to detail and approach tasks with energy and passion.
- Flexible, adaptable and able to cope with a busy workload.
- Willingness to support office & field-based teams.
- Keen to learn, develop and progress within the business.
**Job Location**:
- Paisley - our office is in Trillium House, 175 Renfrew Road and offers public transport links and easy access to the M8 motorway.
**Salary**:
- Excellent salary starting at £23,000
**Job-type**:
- Permanent
- Full-time, office-based 9am to 5pm
**No agencies**
**Salary**: £23,000.00 per year
Additional pay:
- Performance bonus
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- customer service: 2 years (required)
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