Digital and Transformation Lead

**Job Role/Purpose**

**This role can be part time or full time, and will be based out of both Pickering and Helmsley.**

The post holder will work with Clinical Directors and the leadership within a Primary Care Network (PCN) to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, expertise and leadership to deliver changes in a collaborative way. The post holder will support this vision to be developed in alignment with Integrated Care System strategy.

The post holder will plan, coordinate and directly support delivery of transformation activity in general practice within a PCN - with a view to improving patient access, quality and continuity of care, staff and patient satisfaction, and the efficiency and sustainability of general practice services.

The post holder will work closely with staff working at practices, such as practice managers and staff at the PCN to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered.

The post holder will develop strong relationships with their local PCN practices and will support the planning and delivery of improvements that will provide benefits to patients and staff.

The post holder will develop relationships with peers across other PCNs to share learning and expertise at place or system level.

The post holder will develop relationships with the ICS to discuss and agree local transformation plans and activity, and to support alignment with broader strategy, including the ICS’s digital strategy.

Working with relevant colleagues in the ICS, the post holder will also develop relationships with local delivery partners (such as IT service providers and other NHS organisations) to support effective delivery of transformation. The post holder will work with the ICS to request specialist IT and estates expertise required to deliver transformation plans, in line with the ICS’s delegated responsibilities for GPIT and GP estates. The post holder will also work with the ICS to bring in other specialist support as required e.g. in analytics, evaluation, organisational development etc.

Working with PCN leadership, the post holder will help to develop strategy related to transformation and improvement, aligning this with larger scale strategy and initiatives, particularly at ICS level; they will contribute to collaborative problem solving with other system partners, patients and communities; focusing their time on the planning, implementation and evaluation of practical improvements that make a difference to patients and staff in the PCN.

**CONTEXT**:
SHaR PCN is a group of seven doctor's surgeries and medical centres that work closely together as part of a network. It employs health professionals including clinical pharmacists, occupational therapists, first contact physiotherapists, paramedics, urgent care practitioners, health and wellbeing coaches, first contact mental health practitioners, specialist care co-ordinators (e.g. dementia and frailty) and social prescribing link workers. Working as part of multi-disciplinary teams, these clinical and non-clinical health professionals provide tailored care for patients allowing GPs to focus more on patients with complex needs.

**Key Duties and Responsibilities**

The duties and responsibilities to be undertaken by the Digital and Transformation Lead may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the PCN management team, dependent on current and evolving PCN work-streams/priorities:

- Support PCNs to identify, scope and plan improvements.
- Deliver quality improvement projects, and support staff at all levels in the PCN to take forward change.
- Work with ICSs to align strategy and approaches to improvement.
- Improve the adoption and optimise use of existing functionality and new technology to deliver benefits for patients and staff.
- Support integration within the PCN, with other PCNs and with the wider system.
- Use data to support population health management, workforce and estate planning, and to identify opportunities to drive improvements in care quality and experience.

**Quality and Service Improvements Responsibilities**

The core objective of the PCN Digital and Transformation Lead role is to support the PCN and its practices to deliver ongoing improvement to services. The role will require experience in quality / service improvement with expertise in transformational change and a good understanding of general practice systems and processes, including familiarity with general practice digital systems and how they can be used to deliver improvement.

This expertise will be used to:
Work alongside practices to understand current challenges to effective service delivery and identify solutions, including existing best practice within the PCN.

Drive the planning and prioritisation