IT Helpdesk Apprentice

**The Company**:
The Wilf Ward Family Trust was founded in 1986 by Wilf and Phyllis Ward to give relief to carers through the provision of residential respite units and day facilities.

Since then, we have grown across Yorkshire, providing more than 70 residential and supported living services for adults with profound learning and physical disabilities.

We strive to provide safe and homely environments that focus on delivering personalised support and active involvement with local communities.

**Overview**:
You will have the opportunity to gain on-the-job experience, earn a salary, and receive all your training at no cost to you as you complete an IT Azure Cloud Support Specialist Level 3 Apprenticeship.

Apprenticeship through QA - A world leading tech and digital skills organisation.

**Main responsibility**:
To provide IT Helpdesk support for the Trust. It is a varied and interesting role which can involve a wide range of tasks.

This could include (This list is not exhaustive) the following:

- Providing first line support.
- Taking customer support calls and raising support tickets.
- Liaising with the Trust’s 3rd Party IT Support to ensure support requirements are fulfilled.
- Carrying out hardware builds for new rollouts.
- Participating in internal project responsibilities.
- Commitment to personal development within the role and the Trust
- Commitment to Health and Wellbeing of self and others, to understand EDI and champion diversity within the Trust
- Any other duties as required by the Trust

**What we are looking for**:
**Skills and experience**:

- Proven communication and interpersonal skills
- Good organisational skills and the ability to work to and meet deadlines
- Being knowledgeable of IT hardware and software
- Strong attention to detail

**Personal qualities include**:

- Confident
- Having a positive attitude to development
- A person that can use own initiative, demonstrates and maintains high standards of health and safety, information management, communication, confidentiality and GDPR best practice

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Salary:**

£12,948.52 per annum.

**Future prospects:**

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

**Important Information:**

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.