Sc Service Delivery Manager
2 weeks ago
**SC Cleared Service Delivery Manager**
**Remote with occasional travel to London/Croydon**
**Umbrella only**
**Service Management**
- Monitoring and managing AWS cloud platform support functions to ensure optimal service
- Taking ownership of high priority incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
- Developing a deep understanding of projects to gain insights into the scope of service delivery
- Performance and Quality Management
- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
- Providing accurate and regular reports to the management on performance of the service delivery
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange
**Required skills**
- Experience of ServiceNow
- Experience of AWS
- Experience and knowledge of Service Management Framework
- Experience running a 24x7x365 service management function including:
- Role definitions
- Staffing levels
- Ways of Working
- Change Management
- Continuity Management
- Incident Management
- Service Improvement
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