Brand Guardian

Job Title: Brand Guardian

**Salary**: £21,000 per year

Permanent, Full Time

Location: Woking / Slough

Do you want to work for an established growing company that recognises and appreciates your hard work on a day-to-day basis?

The role is within a National Coffee 2 Go company in the UK with ambitious growth plans.

**Who are We?**

While we operate as a National Coffee 2 Go Company, we offer a localised service so we’re always on hand for our customers. That’s because we think global but act local. What makes us stand out from the rest is we know each one of our 670 customers.

**Our Company Values**

**Proactive** - We take the initiative, anticipate customer needs, look out for problems before they happen and search out new opportunities.

**Collaborative** - We work together to achieve common goals and through teamwork, learn from each other while making improvements.

**Reliable **- We build trust by delivering a consistent experience no matter who a customer deals with.

**Responsible **- We aim to always do the right thing. We take responsibility for our actions and stand by the results.

**Creative** - We use creativity to overcome challenges, solve problems and make improvements.

**What do we offer?**

Competitive salary

Pension

Comprehensive induction

Extensive training & development

Career progression

**What does a typical day look like?**
- You will be the Brand Ambassador for our brands, ensuring the quality of coffee meets with our brands’ standards and that solutions are to optimum condition.
- Attend regular visits to customer sites, providing point of sale and training on use of machine, maintenance and fault logging.
- Hold sampling days where required to launch new customer sites and promotional activity
- Carry out customer audits on machines and quality of drink, reporting back to the business on cleanliness and operation.
- Manage and attend installations end-to-end.
- Conduct local research during site visits reporting back on local competition.
- Problem solving customer queries and seeing through to solution.
- Maintaining accurate and up-to-date database records (CRM).
- Providing data and reports on usage for sales team to supply to customers.

**What do we expect from you?**
- Build proactive and engaging relations with our customers.
- Ensure processes and procedures are followed, whilst seeking opportunities for continuous improvement.
- Excellent interpersonal skills at all levels
- Assertive with strong communication and customer service
- A positive can-do attitude
- Honesty and integrity
- Team player
- Commercial awareness
- High level of numeracy and literacy skills
- Systematic approach to problem solving and providing solutions
- Demonstrate attention to detail
- IT literate with strong working knowledge of Microsoft Word, Outlook, Excel and PowerPoint
- Experience of using CRM systems
- Ability to prioritise own workload effectively, and take ownership of challenges, working with mínimal supervision and using initiative
- Manage own diary in-line with customer contact strategy commitments
- Adaptable and flexible approach to work
- Organised and diligent
- Ideally graduate, or graduate calibre
- 5 GCSEs including English and Maths, minimum Grade C. A levels in Maths and/or English preferable

**Salary**: From £21,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Reference ID: Ceri Bevan