IT Service Management Analyst

2 weeks ago


Crawley, United Kingdom Proactive Appointments Full time

**IT Service Management Analyst**

1 year FTC - Hybrid working

Our client, a global organisation based in the Crawley area, have an exciting opportunity for a IT Service Management professional to join on a 1 year FTC. This role will be responsible for the day-to-day management of configuration and reporting data withthe various ITSM tools in use within the business.

**Skills required**:

- Uses the appropriate operating systems, hardware, tools and/or paper documents to maintain the configuration management system, including the configuration management database (CMDB).
- Ensures that necessary data, forms and configuration items (CIs) are available for use by all authorised personnel.
- Monitors and documents baselines and releases of CIs for formal test and delivery, ensuring that necessary data is available for use by those producing and/or using the baselined CIs.
- Maintains a document reference library, ensuring that current and archived versions of document CIs are available for reference by and/or loan to all authorised personnel.
- Is responsible under broad guidance for the accessibility, retrievability, and security of specific subsets of data and information.
- Is responsible for the transformation of information from one format/medium to another, where appropriate.
- Is responsible for the maintenance and implementation of subsets of the information handling procedures.
- Is responsible for the manipulation of specific data subset to satisfy local or specific information needs.
- Determines what information is required and specifies search criteria.
- Applies appropriate analysis methods and interprets the results.
- Applies appropriate presentation techniques to clarify the results of analysis for others.
- Applies appropriate safeguards to handling the data and any analysis results

**Requirements**:

- ITIL ® Foundation in IT Service Management
- Has experience of delivering to specific objectives in a similar role handling large quantities of data and/or reporting
- Has experience of delivering to specific objectives in a large organisation
- Has practical experience of working across teams to deliver specific objectives

**IT Service Management Analyst**

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation


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