Head Concierge

4 weeks ago


Edinburgh, United Kingdom Hilton Edinburgh Carlton Full time

**Job Ref**:AM10397

**Branch**:Hilton Edinburgh Carlton

**Location**:Hilton Edinburgh Carlton, Edinburgh

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:26/06/2023

**Closing date**:09/08/2023

**Would you like to work for a company that gives you**:

- £250, up to £1000 cash incentives when referring a friend to come and join our team - TC’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

**Rewards your hard work by offering you the below team benefits when you join us**:

- Perk Box - monthly freebees, Highstreet brand street discounts, free monthly movies
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities - “Hotel specific”
- Stays in our hotels at discounted prices **_or _**:

- Even free stays in our hotels as one of our rewards recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships - TC’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment

**Does the below sound like you?**
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening and weekends
- Deliver exceptional customer experiences all the time

**Klarent Hospitality are recruiting for a Head Concierge**

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group brand portfolio and pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitment, and long service.

Klarent Hospitality operate branded hotels in key locations across the UK and Ireland, nurtuting talent and smart investment in order to drive superior performance and growth.

**The Role**:
As Head Concierge you are responsible for overseeing the Concierge department to maintain high standards and deliver an excellent Guest and Team Member experience in accordance with the service standards.
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised
- Maximise GRI and customer satisfaction
- Use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, policies, and procedures
- Monitor the appearance, standards, and performance of the concierge Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Monitor staffing levels to meet business demands
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the concierge team

Overlooking the Royal Mile, this modern hotel in an imposing Victorian building is a 3-minute walk from Edinburgh Waverley train station and a 9-minute walk from Edinburgh Castle. Contemporary rooms come with work stations, TVs, minifridges and free WiFi. Some have views over Arthur's Seat. There’s a grill restaurant, as well as a chic bar. Other amenities include a fitness room and 7 meeting spaces, including a ballroom with city views and seating for up to 300.


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