1st Line Specialist

5 days ago


Peterborough, United Kingdom Interaction Recruitment Full time

**Looking to progress in a business that pride themselves in a high level of customer service and quality in the Peterborough area?**

1st Line Helpdesk
- Dutch Speaking - **ONLY** based in the office in Peterborough.

Following an amazing expansion, we are looking for Dutch speaking individuals who have a high interest and passion for Technology/Customer Service and able to demonstrate 1st line support to a variety of customers within a business to business team. My clientcan offer a long-term opportunity within technology, you will be at the forefront of service excellence.

**£12 P/H** - This role is on a 7.5 hour shift rotation between the hours of 8am and 8pm 5 days out of 7.

**Key responsibilities include;**
- Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
- Pro-actively keeping Customers informed on incident or request status and progress.
- Escalate incidents where a first-time fix is not possible to either 2nd line support or the relevant resolver group.
- Adhering to Incident management procedures.

Experience required:

- Team player
- Interest in Customer Service/IT
- Good telephone manner
- Able to work under pressure

Our client is happy to look at CV’s from applicants with a solid customer service and/or sales background. In anticipation of these needs, we are expecting interviews and start dates ASAP.

If these positions are of interest, please contact


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