Individual Retention Officer

3 weeks ago


London, United Kingdom Christian Aid Full time

_**This role could be based in our London office or one of our other three offices (with the opportunity to work from home on some days each week in line with Christian Aid’s hybrid working approach) or homebased. The salary quoted is for homeworking and our regional offices, if based in our London office the salary will be £37,333.**_

**About us**

There’s never been a better time to join Christian Aid’s Fundraising & Supporter Engagement Department. We would say that, wouldn’t we? But we mean it. Despite the challenges we’ve all faced over recent years, we have grown income and smashed our targets, making a transformational impact for people in poverty. Your next career step could see you joining our passionate and energetic team of poverty-fighters. We inspire more than 250,000 supporters and thousands of supporting churches to raise more than £40 million annually to tackle the root causes of extreme poverty.

**About the role**

The role holder will be responsible for maximising income and lifetime value from Christian Aid’s current individual givers. This will be done by managing and delivering cash appeals and stewardship communications within the Individual Giving retention programme. With support from external suppliers and internal teams, and guidance from the Senior Individual Retention Officer, the role holder will take ownership and manage all elements of the campaign process, including creative development, data segmentation, print and fulfilment requirements. The role holder will be working on channels including direct mail, telemarketing, SMS and utilising digital response channels and methods.

**About you**

**Job Types**: Full-time, Permanent

Pay: £32,864.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Flexitime
- Life insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in LONDON

Reference ID: 4040



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