Front of House Assistant

3 weeks ago

Middleton, United Kingdom Derbyshire Wildlife Trust Full time

About the role

We are looking for enthusiastic, motivated and customer focused Front of House Assistant to help with the smooth running of our reception, enquiries and back office. Being the first point of contact for the Trust you will be passionate about delivering outstanding customer service and positive interactions with staff, visitors and stakeholders.

**To be successful you will**:
Be supportive and customer orientated, with the ability to engage with a wide range of people in a tactful and pleasant way

Have experience of working in office administration and are used to dealing with and processing information.

Have good IT skills, can pick up new processes and systems quickly and are used to using electronic filing systems

Be thorough with great attention to detail and accuracy

Have a solutions-based attitude to issues and problems

Understand the importance of confidentiality

We are happy to talk flexible working

Derbyshire Wildlife Trust

We’re a small charity, with big ideas We believe that everyone has their part to play in Nature’s recovery. We are the only organisation in Derbyshire working to protect and enhance wildlife and wild places throughout the county but through our work with businesses, other conservation charities, and the public we are mobilising others across the county and the rest of the UK to act for wildlife. As are a registered Charity, we are supported by 16,000 members and are part of a movement of 46 Trusts with a collective membership of over 800,000.

Our purpose is to achieve our vision of a Wilder Derbyshire by creating Nature Recovery Networks and reintroducing lost species. We aim to deliver our vision by leading Nature’s Recovery, inspiring people and communities to care and mobilising people to act. All our work is underpinned by our values.

Our Charity is growing, we currently employ 80 people and, crucially, we are supported by over 500 volunteers. We have three delivery teams; Wilder Landscapes, Wilder Communities and Income Generation, supported by the Finance and Resources team. Each team has a Department Lead who reports to the Chief Executive who is responsible for the operations of the Trust and who, in turn, reports to the Board of Trustees which governs the organisation.

We’re committed to equality, diversity and inclusion and believe that everyone should have access to nature. We expect people to work harmoniously with each other and with volunteers, and to provide help and guidance to others when needed. As a small charity, our employees need to be willing to be flexible about working arrangements and willing to provide occasional cover for absent staff. We want people to develop professionally and personally while working with us and employees are encouraged to participate in the range of opportunities available to enable this.

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