Network Support Officer

3 days ago


North East, United Kingdom Parkinson's UK Full time

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community.

We are looking for a new member of the Network Volunteering team to provide a high quality, local volunteer support service in the North East of England as part of an England-wide team. As part of this role you will be providing support to volunteers in Northumberland, Tyne and Wear, County Durham, Cumbria and North Yorkshire.

**About the role**

You’ll act as the main point of contact for volunteers in the area, providing the highest quality support, working with volunteers to ensure local groups grow and flourish, enabling them to deliver the support and activities that people value so highly. You’ll promote and facilitate volunteer recruitment, induction and training and bring volunteers together across the local network.

**What you’ll do**
- Provide excellent volunteer support service to local group volunteers, mainly through telephone and digital support
- Promote and facilitate local group network volunteer recruitment, induction and training and manage all volunteer records using online tools such as Assemble, as well as reporting to inform service development, charity insights and volunteer trends
- Support volunteers to lead their groups in line with governance requirements through provision of information and relevant tools and support the review of their activities and budgets including the maintenance of the Local Activity Database

**What you’ll bring**
- A friendly and approachable manner, able to build good relationships and provide first class volunteer support service across a dispersed team of volunteers
- Experience of working with and supporting volunteers, with the ability to work in a user focused and inclusive way
- Proven ability to take a solution focused approach, taking ownership of issues and queries raised by the volunteers we support
- Experience of operating in a modern digital workplace, including using volunteer management systems and other relevant databases and digital communication routes

**To fulfil this role you must live in one of the areas you will be supporting**

Interviews will be held on Wednesday 22 November
- ** provide their own broadband service with a minimum download speed of 2Mb**
- ** have a confidential space in which to work**
- ** live in the area covered by the post and be able to travel when needed within the area and occasionally further afield



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