Client Care Assistant

5 months ago


London, United Kingdom Linnaeus Full time

Are you seeking a new opportunity in a thriving practice with an amazing team and plenty of opportunities for growth and development? Keep reading We're looking for a Client Care Assistant to join our team at Garden Suburb and would love to hear from you.

**Salary**: £25,339.86 per annum

Location: Village Vet, Garden Suburb

**Job Type**: Full time - Permanent

Hours: 42 hours per week Mon - Fri with one in four weekends

**Your role and responsibilities**:
**Key responsibilities**:

- Manage and deal with appointment bookings in a professional and efficient manner
- Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
- Support the business with a range of administrative duties
- Have a high level of attention to detail
- Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
- Show awareness of financial control within the practice and follow up with clients for outstanding payments
- Be happy to discuss financial issues with clients if needs be
- Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
- Maintain the highest professional and ethical standards
- Make sure communication is to a high standard with referring vets and colleagues
- Ensure that a high standard of client care is maintained at all times within the team
- Work closely with your vet and neighbouring branches
- Serving customers and taking payments, advising customers on products and services
- Banking duties

**Essential Skills, knowledge and Experience**:

- A proactive, positive attitude
- Adapt well to learning a new system if no previous experience
- Excellent communication skills, both verbal and written
- Highly motivated to provide excellent service to clients and the practice
- Works well within a team and be a positive member of the team
- Ability to work at a fast working pace under pressure along with lone working and managing own workload when the branch runs at a slower pace
- Professional approach to work
- Excellent administration, organisational and time management skills with excellent attention to detail
- Excellent IT skills - Microsoft (Outlook, Word and Excel).

**Benefits**
- 5 weeks' holiday + bank holidays
- Additional paid day off to celebrate your birthday
- Enhanced equal family leave
- Enhanced sickness policy
- RCVS and VDS fees paid
- CPD allowance and allocated CPD days
- Access to an extensive range of clinical and non-clinical learning and development programmes
- Progression and development opportunities
- Staff discount schemes
- Discounts with PetPlan
- Recruitment reward scheme
- Wellness program, including:

- Employee Assistance Programme (EAP)
- Gym membership discount
- Cycle2Work scheme
- Eye care vouchers
- Flu vaccine voucher



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