Call Centre Agent

3 weeks ago

Saltcoats, United Kingdom Wescot Full time

Are you a Call Centre Agent working in Saltcoats? Why not join our Wescot Customer Operations team as a Call Centre Agent in our Saltcoats, KA21 5JT office, near Saltcoats train station. We have a selection of start dates available for you to choose from.

We’re looking for people comfortable working in a **targeted environment, **who are equally happy to work both on **inbound and dialler based outbound calls**.

***This is a targeted role dealing with both inbound and dialler based outbound calls.**

**Your package**:
It’s our call centre teams **amazing efforts**, hard work and dedication that sets us apart from the rest, which is why we offer a competitive salary and benefits package, including:

- Salary from **£23,504 rising DOE**:

- Fantastic monthly bonus where you could earn around an additional £2000 per year
- 31 days holiday including all bank holidays
- Discount and cash back on hundreds of high-street shops
- Optional private healthcare plan (BUPA)
- Lots of great monthly incentives where you can win a range of prizes and rewards
- Hybrid working Once our new starters are competent in their role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance

**What you’ll be doing as a Call Centre Agent**:

- Tailoring affordable **repayment plans** to help our customers on the road to financial recovery
- Handling **inbound and dialler based outbound** calls
- Providing **exceptional customer service **via telephone
- Hitting **your call KPIs **and** quality standards**

**What to expect when you join us**:
You’ll spend the first three weeks in office for training Monday - Friday between 09:00 - 17:00. Once you’re ready to go, you’ll move onto our weekly shift patterns to ensure we’re there to support our customers when they need us.

We're open **Monday to Friday 8am - 8pm and Saturdays 8am - 5pm**.

You have the option of a **35, 37.5 or 40 hour per week contract** with shift patterns that can be completed over 5 days per week. You will work **1 in 3 Saturdays** with a day off during the week prior to a Saturday shift.

You'll be working a six-week rolling shift rotation, meaning you know where you need to be well in advance to help you plan.

**Next steps**:
If this sounds like you and you have got what it takes, come and join our rapidly expanding company We’re looking for people to interview with us ASAP
- Job ref: CCASAL_

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