Current jobs related to Vulnerable Customer Specialist - Saltcoats - Wescot

  • Vulnerable Customer Specialist

    4 months ago

    Saltcoats, United Kingdom Wescot Full time

    **Vulnerable Customer Specialist** **Exciting new opportunity to join our Lloyds Banking Group (LBG) Team** **Great location - At our Saltcoats office** **Salary from £25,903, based on a 40 hr contract, plus bonus and benefits** If you’re currently working within a Vulnerable Customer Service role and are looking for your next opportunity in...

  • Vulnerable Customer Agent

    3 weeks ago

    Saltcoats, United Kingdom Wescot Full time

    Vulnerable Customer Agent Vulnerable Customer Agent Exciting new opportunity to join our Lloyds Banking Group (LBG) Team Great location – At our Saltcoats office Salary from £25,903, based on a 40 hr contract, plus bonus and benefits We are currently looking to grow our team of Vulnerable Customer Agents  within our Saltcoats ...

  • Vulnerable Customer Call Agent

    4 months ago

    Saltcoats, United Kingdom Wescot Full time

    We have an exciting opportunity to join our Customer Call team. We are looking for a **Vulnerable Customer Call Agent** at Wescot Credit Services. This role partners our clients. You will be having conversations with people facing difficult situations, those whose physical or mental health, or family circumstances are impacting their ability to pay their...

  • Vulnerable Customer Agent

    2 weeks ago

    Saltcoats, Ayrshire, United Kingdom Cabot Credit Management Group Limited Full time

    We are currently looking to grow our team ofVulnerable Customer Agentswithin ourSaltcoatsoffice. This is an exciting opportunity to develop a long-term career and become a valued member of our LBG team!If youre currently working within a Customer Service environment, ourVulnerable Customer Agentrole may be just what youre looking for.As part of the role you...

  • Customer Support Specialist

    1 week ago

    Saltcoats, North Ayrshire, United Kingdom Cabot Credit Management Group Limited Full time

    About the RoleWe are seeking a skilled and empathetic Customer Support Specialist to join our team in Saltcoats. As a Vulnerable Customer Advocate, you will play a vital role in supporting customers who are experiencing financial difficulties due to physical or mental health issues, or family circumstances.Key ResponsibilitiesHandle inbound and outbound...

  • Customer Support Specialist

    1 week ago

    Saltcoats, North Ayrshire, United Kingdom Cabot Credit Management Group Limited Full time

    About the RoleWe are seeking a skilled and empathetic Customer Support Specialist to join our team in Saltcoats. As a Vulnerable Customer Advocate, you will play a vital role in supporting customers who are experiencing financial difficulties due to physical or mental health issues, or family circumstances.Key ResponsibilitiesHandle inbound and outbound...

  • Customer Support Specialist

    2 weeks ago

    Saltcoats, United Kingdom Cabot Credit Management Group Limited Full time

    About the Role:We are seeking a skilled and empathetic Customer Support Specialist to join our team at Cabot Credit Management Group Limited. As a Vulnerable Customer Advocate, you will play a vital role in supporting customers who are experiencing financial difficulties.Key Responsibilities:Handle inbound and outbound calls with vulnerable customers,...

  • Customer Support Specialist

    2 weeks ago

    Saltcoats, United Kingdom Cabot Credit Management Group Limited Full time

    About the Role:We are seeking a skilled and empathetic Customer Support Specialist to join our team at Cabot Credit Management Group Limited. As a Vulnerable Customer Advocate, you will play a vital role in supporting customers who are experiencing financial difficulties.Key Responsibilities:Handle inbound and outbound calls with vulnerable customers,...

  • Customer Support Specialist

    2 weeks ago

    Saltcoats, North Ayrshire, United Kingdom Wescot Full time

    Job SummaryWe are seeking a skilled and empathetic Customer Support Specialist to join our team at Wescot. As a Vulnerable Customer Advocate, you will play a critical role in supporting customers who are experiencing financial difficulties.About the RoleThis is an exciting opportunity to develop a long-term career and become a valued member of our team. As a...

  • Customer Support Specialist

    2 weeks ago

    Saltcoats, North Ayrshire, United Kingdom Wescot Full time

    Job SummaryWe are seeking a skilled and empathetic Customer Support Specialist to join our team at Wescot. As a Vulnerable Customer Advocate, you will play a critical role in supporting customers who are experiencing financial difficulties.About the RoleThis is an exciting opportunity to develop a long-term career and become a valued member of our team. As a...

  • Customer Service Representative

    1 week ago

    Saltcoats, North Ayrshire, United Kingdom Cabot Credit Management Group Limited Full time

    We are currently seeking a skilled Customer Service Representative to join our team at our Saltcoats office. As a Vulnerable Customer Support Specialist, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and developing a long-term career with our company.Key Responsibilities:• Handle customer inquiries...

  • Customer Service Representative

    1 week ago

    Saltcoats, North Ayrshire, United Kingdom Cabot Credit Management Group Limited Full time

    We are currently seeking a skilled Customer Service Representative to join our team at our Saltcoats office. As a Vulnerable Customer Support Specialist, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and developing a long-term career with our company.Key Responsibilities:• Handle customer inquiries...

  • Customer Service Representative

    2 weeks ago

    Saltcoats, North Ayrshire, United Kingdom Cabot Credit Management Group Limited Full time

    We are seeking a skilled Customer Service Representative to join our team at Cabot Credit Management Group Limited. As a Vulnerable Customer Support Specialist, you will play a crucial role in handling inbound and outbound calls, providing exceptional customer service, and resolving complex issues.Key responsibilities include:Responding to customer inquiries...

  • Customer Service Representative

    2 weeks ago

    Saltcoats, North Ayrshire, United Kingdom Cabot Credit Management Group Limited Full time

    We are seeking a skilled Customer Service Representative to join our team at Cabot Credit Management Group Limited. As a Vulnerable Customer Support Specialist, you will play a crucial role in handling inbound and outbound calls, providing exceptional customer service, and resolving complex issues.Key responsibilities include:Responding to customer inquiries...

  • Customer Service Representative

    3 weeks ago

    Saltcoats, North Ayrshire, United Kingdom Wescot Full time

    Job SummaryWe are seeking a skilled and empathetic Customer Service Representative to join our team at Wescot. As a Vulnerable Customer Support Specialist, you will play a critical role in supporting customers who are experiencing financial difficulties.About the RoleThis is an exciting opportunity to develop a long-term career and become a valued member of...

  • Customer Service Representative

    2 days ago

    Saltcoats, North Ayrshire, United Kingdom Cabot Credit Management Group Limited Full time

    About the RoleWe are currently seeking a skilled Vulnerable Customer Agent to join our team at our Saltcoats office. This is an exciting opportunity to develop a long-term career and become a valued member of our LBG team.If you are currently working within a Customer Service environment, our Vulnerable Customer Agent role may be a great fit for you.As part...

  • Customer Service Representative

    2 days ago

    Saltcoats, North Ayrshire, United Kingdom Cabot Credit Management Group Limited Full time

    About the RoleWe are currently seeking a skilled Vulnerable Customer Agent to join our team at our Saltcoats office. This is an exciting opportunity to develop a long-term career and become a valued member of our LBG team.If you are currently working within a Customer Service environment, our Vulnerable Customer Agent role may be a great fit for you.As part...

  • Customer Service Representative

    1 week ago

    Saltcoats, North Ayrshire, United Kingdom Cabot Credit Management Group Limited Full time

    {"title": "Vulnerable Customer Agent Role", "description": "At Cabot Credit Management Group Limited, we are seeking a skilled and empathetic Customer Service Representative to join our team. As a Vulnerable Customer Agent, you will play a vital role in supporting customers who are experiencing financial difficulties.**Key Responsibilities:*** Handle inbound...

  • Customer Service Representative

    1 week ago

    Saltcoats, North Ayrshire, United Kingdom Cabot Credit Management Group Limited Full time

    {"title": "Vulnerable Customer Agent Role", "description": "At Cabot Credit Management Group Limited, we are seeking a skilled and empathetic Customer Service Representative to join our team. As a Vulnerable Customer Agent, you will play a vital role in supporting customers who are experiencing financial difficulties.**Key Responsibilities:*** Handle inbound...

  • Cleaner

    4 months ago

    Saltcoats, United Kingdom Mitie Full time

    Pay / Salary: £9.62 per hour (Term Time Rate) Contract: Part Time (Term Time) Hours: 15 hours per week Location: St Matthew's Academy, Jacks Road, Salcoats, North Ayrshire, Scotland, KA21 5NT - This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions...

Vulnerable Customer Specialist

4 months ago

Saltcoats, United Kingdom Wescot Full time

**Vulnerable Customer Specialist**

**Exciting new opportunity to join our Lloyds Banking Group (LBG) Team**

**Great location - At our Saltcoats office**

**Salary from £25,903, based on a 40 hr contract, plus bonus and benefits**

If you’re currently working within a Vulnerable Customer Service role and are looking for your next opportunity in Saltcoats, then we may have just what you’re looking for

We’re looking for Vulnerable Customer Service Specialists to join our LBG Team. We are looking to speak with individuals who are already working in a Vulnerable Customer role and who are comfortable working in a professional and busy environment. You will have experience making and taking calls from our customers when they want to talk to you.

As a** Call Centre Vulnerable Customer Specialist **at Wescot Credit Services you will be having conversations with LBG customers to support them in getting back to financial wellbeing. You’ll be based at our perfectly placed Saltcoats office.

This role partners our clients. You will be having conversations with people facing difficult situations, those whose physical or mental health, or family circumstances are impacting their ability to pay their mortgage. This is a rewarding role, supporting customers on their route back to financial health.

If you are to be successful, this role has a start date of 6th May 2024

**Your package**

It’s our customer specialist’s teams amazing efforts, hard work and dedication that sets us apart from the rest, which is why we offer a **competitive salary and benefits package**, including:

- Salary **from £25,903 **(40 hrs per week)** **&** **rising depending on experience.
- Fantastic monthly **bonus** where you could earn around an additional £2000 per year
- 31 days holiday including all bank holidays
- Discount and cash back on hundreds of high-street shops
- Optional private healthcare plan (BUPA)
- Lots of great monthly incentives where you can win a range of prizes and rewards
- **Hybrid working** Once our new starters are competent in their role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance

**What you’ll be doing**

You will work on behalf of a banking client, handling inbound and outbound calls from customers who have specialist needs. Your role is to take control of the call, understand the customers circumstances both personal and financial, review budget information and discuss the appropriate options with the customer. You will support customers throughout the collections lifecycle, from the first signs of financial difficulty through to enforcement of court orders. There is a range of options available to support the customer based on their individual circumstances.

**What to expect when you join us**

You’ll begin the role with a **six-week training** **programme, **working 35 hours per week between 9am and 5pm Monday to Friday. You’ll learn about vulnerability and support needs, signposting, regulation and how to use our systems.

Once you’re ready to go, you’ll move onto our weekly shift patterns to ensure we’re there to support our customers when they need us.

We’re open **Monday to Friday 8am - 8pm and Saturdays 8am - 5pm**. You have the option of a **35, 37.5 or 40 hour per week contract**, working 5 days per week. You will work **2 in 6 Saturdays,** with a day off during the week prior to a Saturday shift. You'll be working a six-week rolling shift rotation, meaning you know where you need to be well in advance to help you plan.

**Come and join our rapidly expanding company We’re looking for people to interview with us ASAP**

CCASAL