Digital Operations, Web Support

5 days ago


Street, United Kingdom Clarks Full time

**Clarks shoes have been defining high street fashion for almost 200 years. Just because our brand has an amazing history, though, that doesn’t mean we’re not looking to the future. When it comes to customer service, we’ve always been a step ahead - whether that’s in our stores or online. That’s why we’re looking for a Digital Operations, Web Support & AI Lead who will work as part of our established UK Ecommerce team; leading on the coordination of web releases and testing.**

**The role**

Our success has been endured because we’ve always moved with the times. As online trade increases and the pace of change quickens, the need to adapt is even more pressing. That means more digital projects, more releases, more testing, more liaising with cross-functional business partners and, ultimately, more problem-solving. There’s a huge amount that goes into making us the very best we can be for our online customers and by working as a Digital Operations Lead you’ll be part of a team that makes this happen.

You’ll make sure releases go as planned and with mínimal interruption to site uptime. You’ll take the lead on managing fault tickets and use your experience and expertise to prioritise workloads so that we’re always working efficiently and logically. You will also play a key role in being the ecommerce business lead for the testing and release schedule any new platform enhancements.

**A bit about you**

You will be a digital and ecommerce expert with experience in release management and testing. You will have fantastic stakeholder management skills as a large part of your role will be the coordination of teams from across the business - ensuring that everyone plays their part, on time, to deliver on testing and release objectives.

**About Clarks**

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950, to the iconic Wallabee, each design has an instantly recognisable signature that makes it unmistakably Clarks.

This season, we’re proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all - bringing to life Clarks’ new global campaign, For the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we’re ready to lead the way. After all, we’re originators, not imitators. It’s who we are, who we’ve always been. And to change the world of tomorrow, we’re doing things differently today.

**We love hearing from great people**
- Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment._



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