Casual Customer Service Assistant
2 days ago
Are you a Customer Service Assistant looking for casual, flexible work, to fit around your studies or other commitments?
Would you like to join a diverse workplace, where one day you will be the first point of contact for customer queries about our venues, café bar, café operations, tickets and memberships and the next you will engage with customers at different events run by the Trust?
If this sounds like you, we look forward to hearing from you.
We are looking for reliable, enthusiastic individuals who enjoy working as part of a team to provide exceptional standards of customer service in a busy and varied environment.
The Cheltenham Trust is an independent charity that manages Cheltenham’s most iconic venues and is a lead provider of culture and leisure in the town. Events at the Cheltenham Trust can be very diverse, ranging from concerts and shows in the Town Hall, to balls, dinners, dances, festivals, meetings and weddings at Pittville Pump Room.
**Key duties and responsibilities**:
- Handle and respond to all customer enquiries for all aspects of the trust’s business including Leisure at Cheltenham memberships and enquiries, rescheduled and new shows, concerts and co-productions, events, café bars, ticket sales, hires, weddings, donations, refund requests, bookings (and anything else as required).
- To provide flexible, generic customer services both in the customer contact hub and front of house kiosks in the venues.
- Support income generation by maximising all opportunities to upsell through every engagement with customers through a strategic one trust approach.
**Skills and abilities**
- Customer focused, responsive, and co-operative with customers
- Takes pride in work and recognises the attributes of good service.
- Leads by example and motivates others.
- Ability to perform general cellar duties, such as changing the kegs, gas
- Able to co-ordinate a team.
- Excellent communication skills
**Benefits**
- Great Gym membership at our Leisure Centre.
- Food and drinks discounts in all our venue
- 22 days annual leave plus bank holidays
- Employee assistance programme
For the full description please head to Jobs - The Cheltenham Trust
**Job Types**: Full-time, Part-time, Permanent, Temporary, Temp to perm, Zero hours
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
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