Customer Service Support/planner
4 days ago
**Role Overview**
Based in Andoversford, Astor-Bannerman manufactures, supplies, installs and services specialist bathing and lifting systems for the disabled and elderly. We have a 25-year track record as a market leader in our field and we have an ambition to grow.
The Customer Service Support/Planner is responsible for providing best in class service to both our internal and external customers, this is a multifaceted role within the team, which facilitates several operations within the organisation which included managing the engineers calendars through to first line technical support.
**Main functions and responsibilities**
- Field incoming support calls, including first-line fault diagnosis, repair calls and product advice.
- Utilising CRM tools and systems to provide outstanding technical assistance to our customers through live troubleshooting and problem isolation.
- Planning and co-ordinating engineers calendar to ensure maximum optimisation.
- Scheduling appointments with customers, monitoring progress whilst keeping all interested stake holders up to date with developments.
- Management of Service Engineer documentation.
- Loading sales orders and pick lists for spare parts.
- Manage service contract delivery to ensure optimum value v’s cost.
- Respond to questions and requests for information.
- Work closely with various colleagues/departments throughout the business.
- Working within Customer Service KPI’s and SLA’s
- Various other duties
**Measures of success**
- Strong working relationship with all the staff.
- High percentile of successful repairs.
- High percentile of first contact resolution or first fix resolution.
- Reduction in warranty spend.
- Maximum engineer utilisation.
**The Person**
- Self-starter and quick learner.
- ‘Can do’ attitude with drive to deliver.
- Excellent communication skills.
- Confident and dynamic personality.
- Resourceful, good problem solver and organised.
- An individual who is comfortable being a member of a team.
- Organised and competent administrator.
**Job Type**: Permanent
**Salary**: £22,000.00-£26,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
-
Planner (Customer Services)
7 months ago
Cheltenham, United Kingdom Astor-Bannerman Full time**Role Overview** Based in Andoversford, Astor-Bannerman manufactures, supplies, installs and services specialist bathing and lifting systems for the disabled and elderly. We have a 30-year track record as a market leader in our field and we have an ambition to grow. The Customer Service Planner is responsible for providing best in class service to both...
-
Planner
2 days ago
Cheltenham, United Kingdom Omega Resource Group Full timeLocation Cheltenham Job-type Permanent Salary £28k - 42k per year Contact Michael Farrell Reference 99017 - 2 **Job Title: Assembly Planner** **Location: Cheltenham** **Pay Range/details: £28,000 to £42,000** **Contract Type: Permanent** The purpose of this role is to create, review and manage the assembly production plan for your designated lines,...
-
Planner Development Expert
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom Bennett and Game Recruitment Full timeThe ideal candidate will possess strong communication skills, be able to build and maintain client relationships, and have a passion for urban development. With a competitive salary and benefits package, this is an exciting opportunity for a seasoned planner to grow their career and contribute to the company's continued success.As a Senior Town Planner, you...
-
Senior Planner or Principal Planner
4 weeks ago
Cheltenham, United Kingdom Penguin Recruitment Full timeSenior Planner / Principal Planner - Two Roles Available Cheltenham Are you an ambitious planning professional seeking an opportunity to advance your career? A forward-thinking planning consultancy based in Cheltenham, Gloucestershire is looking for two talented individuals to join their team at either Senior or Principal Planner level. This is your...
-
Senior Planner or Principal Planner
5 days ago
Cheltenham, United Kingdom Penguin Recruitment Full timeSenior Planner / Principal Planner - Two Roles Available Cheltenham Are you an ambitious planning professional seeking an opportunity to advance your career? A forward-thinking planning consultancy based in Cheltenham, Gloucestershire is looking for two talented individuals to join their team at either Senior or Principal Planner level. This is your...
-
Senior Planner or Principal Planner
4 weeks ago
Cheltenham, United Kingdom CV-Library Full timeSenior Planner / Principal Planner - Two Roles Available Cheltenham Are you an ambitious planning professional seeking an opportunity to advance your career? A forward-thinking planning consultancy based in Cheltenham, Gloucestershire is looking for two talented individuals to join their team at either Senior or Principal Planner level. This is your...
-
Production Planner
3 days ago
Cheltenham, United Kingdom Omega Resource Group Limited Full time**Production Planner** **Cheltenham** £NEG Production Planner, SAP Specialist, Materials Planner, Planning Manager My client is designs and manufactures of specialist equipment and is a solutions provider for people or organisations which require complex care.supplies, installs and services specialist bathing and lifting systems for the disabled and...
-
Senior Town Planner
2 weeks ago
Cheltenham, United Kingdom Penguin Recruitment Full timeSenior Town Planner Location: Cheltenham, Gloucestershire Flexible Working Arrangements Competitive Salary & Benefits Package About the Company My client, a well-established Town Planning consultancy based in Cheltenham, Gloucestershire, is seeking a Senior Planner to join their growing team.The company is known for providing high-quality, customer-focused...
-
Senior Town Planner
4 weeks ago
Cheltenham, United Kingdom Penguin Recruitment Ltd Full timeSenior Town PlannerLocation: Cheltenham, GloucestershireFlexible Working ArrangementsCompetitive Salary & Benefits PackageAbout the Company My client, a well-established Town Planning consultancy based in Cheltenham, Gloucestershire, is seeking a Senior Planner to join their growing team. The company is known for providing high-quality, customer-focused...
-
Production Planner
2 weeks ago
Cheltenham, United Kingdom Lord Search & Selection Full timeProduction Planner in a complex manufacturing environment Location: Cheltenham Company: Advanced Materials Manufacturing Business Salary: circa £40,000 per year plus healthcare, pension and further benefits Employment Type: Full-Time, Permanent About the Company Our client is a leading advanced materials manufacturing business based in Cheltenham,...
-
Production Planner
3 weeks ago
Cheltenham, United Kingdom CV-Library Full timeProduction Planner in a complex manufacturing environment Location: Cheltenham Company: Advanced Materials Manufacturing Business Salary: circa £40,000 per year plus healthcare, pension and further benefits Employment Type: Full-Time, Permanent About the Company Our client is a leading advanced materials manufacturing business based in Cheltenham,...
-
Production Planner
5 days ago
Cheltenham, United Kingdom Lord Search & Selection Full timeProduction Planner in a complex manufacturing environment Location: Cheltenham Company: Advanced Materials Manufacturing Business Salary: circa £40,000 per year plus healthcare, pension and further benefits Employment Type: Full-Time, Permanent About the Company Our client is a leading advanced materials manufacturing business based in Cheltenham,...
-
Production Planner
3 weeks ago
Cheltenham, United Kingdom Lord Search & Selection Full timeProduction Planner in a complex manufacturing environment Location: Cheltenham Company: Advanced Materials Manufacturing Business Salary: circa £40,000 per year plus healthcare, pension and further benefits Employment Type: Full-Time, Permanent About the Company Our client is a leading advanced materials manufacturing business based in Cheltenham, renowned...
-
Customer Service Advisor
1 week ago
Cheltenham, United Kingdom Reed Business Support Full timeAre you a student, recent graduate or someone with customer service experience in the Gloucestershire area looking for a temporary opportunity for 4 weeks of work in the summer? This is a great opportunity to work with a reputable Gloucestershire client who prides themselves in their customer service. You will be confident using MS Office, with excellent...
-
Customer Service Administrator
3 days ago
Cheltenham, United Kingdom Reed Business Support Full timeMy Cheltenham based client are looking for several customer service administrators to join them on a temporary basis. - 6/7pm You will be entering customer orders and dealing with customer delivery queries amongst other system administration. Full training will be provided. Pre-requisites: - Good communication skills - Good admin skills - Good data entry...
-
Manufactured Planner
6 months ago
Cheltenham, United Kingdom ASSA ABLOY Full time**Manufactured Planner** Can you bring your organisation skills to our Operations department? Join our team in Cheltenham and enjoy a collaborative culture that empowers you to build a career you can be proud of. **What would you do as our Manufactured Planner** As our Manufactured Planner, you will be responsible for the planning of manufactured products...
-
Senior Town Planner
2 weeks ago
Cheltenham, United Kingdom Penguin Recruitment Full timeRole Overview: An exciting opportunity has arisen for an experienced Senior Town Planner or Principal Town Planner to join a well-established planning consultancy based in Cheltenham.The successful candidate will play a pivotal role in a diverse range of planning projects, offering expert advice and delivering high-quality planning solutions to a range of...
-
Senior Town Planner Or Principal Town Planner
1 month ago
Cheltenham, United Kingdom Penguin Recruitment Full timeJob Title: Senior Town Planner / Principal Town Planner Location: Cheltenham Salary: Up to £50,000 DOE Role Overview: An exciting opportunity has arisen for an experienced Senior Town Planner or Principal Town Planner to join a well-established planning consultancy based in Cheltenham. The successful candidate will play a pivotal role in a diverse range...
-
Cheltenham, United Kingdom Penguin Recruitment Full timeJob Title: Senior Town Planner / Principal Town Planner Location: Cheltenham Salary: Up to £50,000 DOE Role Overview: An exciting opportunity has arisen for an experienced Senior Town Planner or Principal Town Planner to join a well-established planning consultancy based in Cheltenham. The successful candidate will play a pivotal role in a diverse range...
-
Senior Town Planner Or Principal Town Planner
1 month ago
Cheltenham, United Kingdom CV-Library Full timeJob Title: Senior Town Planner / Principal Town Planner Location: Cheltenham Salary: Up to £50,000 DOE Role Overview: An exciting opportunity has arisen for an experienced Senior Town Planner or Principal Town Planner to join a well-established planning consultancy based in Cheltenham. The successful candidate will play a pivotal role in a diverse...