Customer Service Advisor

2 months ago


Ferndown, United Kingdom Eakin Healthcare Group Full time

**ABOUT THE ROLE**

As a Customer Service Advisor you will provide the best possible customer service to our customers, contributing towards the success of the business by going above and beyond to meet our customers’ expectations and fulfilling their needs in a safe and timely manner.

**KEY ACTIVITIES**
- Prescription Processing
- Inbound Customer Contact
- Proactive Order Delivery Monitoring
- Product & Account Administration
- Customer Complaints and Compliments

**Other**
- To attend relevant training courses
- To adhere to the company’s Equal Opportunities policy and Dignity at work policy
- To adhere to the company’s’ Health and Safety policy
- To adhere to the company’s Quality policy and Environmental policy
- To undertake other duties as may be reasonably required

**KEY SKILLS**

**Essential**
- Previous experience working in Customer Service
- Friendly personality with a “can-do” attitude
- The ability to work as part of a small team with limited direct supervision.
- The ability to handle queries professionally and efficiently with sensitivity
- The ability to deliver a high-quality service
- Conscientious and able to act proactively

**Desirable**
- Previous experience in the healthcare sector
- Experience of promoting products and services to existing and potential customers

**KEY WORKING RELATIONSHIPS**

**Internal**
- To liaise with warehouse and Courier service to meet the needs of the customer
- Good communication with Key Account Director and Territory Managers
- Escalate customer dissatisfaction to the Customer Experience Manager
- Point of contact for interdepartmental requests e.g. Accounts

**External**
- Liaise with the Stoma Care Nurse, GP surgeries & other healthcare professionals
- To attend exhibitions, and open days as and when required

**ADDITIONAL INFORMATION**
- Blended home/office working shifts available
- Monday - Friday: 7.5 hours a day between the hours 8:30 -17:30 on a shift rotation
- 1 in 8 Saturdays 8:30 - 12:30
- Total 38 hours a week
- Objective based bonus

**COMPETENCIES**

**Customer Focus**

Building strong customer relationships and delivering customer-centric solutions.

**Manages Complexity**

Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

**Drives Results**

Consistently achieving results, even under tough circumstances.

**Collaborates**

Building partnerships and working collaboratively with others to meet shared objectives.

**Communicates Effectively**

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

**Instils Trust**

Gaining the confidence and trust of others through honesty, integrity, and authenticity.

**Nimble Learning**

Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

**Being Resilient**

Rebounding from setbacks and adversity when facing difficult situations.



  • Ferndown, United Kingdom Dovetail Recruitment Full time

    Customer Service Advisor Job in Ferndown Dovetail Recruitment are pleased to be working with an independent business in Ferndown, assisting them in the search for their next Customer Service Advisor. This company are different to the typical ones in their industry. Their full focus is on providing the best customer service for their clients, as **Customer...


  • Ferndown, United Kingdom Dovetail Recruitment Full time

    **Customer Service Advisor Job in Ferndown** Dovetail Recruitment are pleased to be working with an independent business in Ferndown, assisting them in the search for their next Customer Service Advisor. This company are different to the typical ones in their industry. Their full focus is on providing the best customer service for their clients, as well as...


  • Ferndown, United Kingdom Dovetail Recruitment Full time

    **Customer Service Advisor Job in Ferndown** Dovetail Recruitment are pleased to be working with an independent business in Ferndown, assisting them in the search for their next Customer Service Advisor. This company are different to the typical ones in their industry. Their full focus is on providing the best customer service for their clients, as well as...


  • Ferndown, United Kingdom Dovetail Recruitment Ltd Full time

    **Customer Service Advisor Job in Ferndown** Dovetail Recruitment are pleased to be working with a well-established client based in Ferndown. They are looking for a full time Customer Service Advisor to take ownership and responsibility for breakdown and service calls, ensuring excellent customer serviceby handling in a friendly, courteous, and professional...


  • Ferndown, United Kingdom Dovetail Recruitment Ltd Full time

    **Customer Service Advisor Job in Ferndown** Dovetail Recruitment are pleased to be working with an independent business in Ferndown, assisting them in the search for their next Customer Service Advisor. This company are different to the typical ones in their industry. Their full focus is on providingthe best customer service for their clients, as well as a...


  • Ferndown, United Kingdom Dovetail Recruitment Full time

    **Customer Service Advisor Job in Ferndown** Dovetail Recruitment are pleased to be working with a well-established client based in Ferndown. They are looking for a full time Customer Service Advisor to take ownership and responsibility for breakdown and service calls, ensuring excellent customer service by handling in a friendly, courteous, and...


  • Ferndown, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Kia Dealerships in Ferndown. You do not need automotive experience to be successful in this role - we will train that, but...


  • Ferndown, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Kia Dealerships in Ferndown. You do not need automotive experience to be successful in this role - we will train that, but...


  • Ferndown, United Kingdom Bond Williams Full time

    Customer Service Advisor - Ferndown - Salary £21,159 + Bonus Our client, a family-owned business based in Ferndown, are currently looking to recruit a Customer Service Advisor to join their growing team. You will be exceeding customer expectations and providing the highest level of service at all times. **Duties**: - Ensure customers ordered are...


  • Ferndown, United Kingdom Bond Williams Full time

    Customer Service Advisor - Ferndown - Competitive Salary + Bonus Our client, a family-owned business based in Ferndown, are currently looking to recruit a Customer Service Advisor to join their growing team. You will be exceeding customer expectations and providing the highest level of service at all times. **Duties**: - Ensure customers ordered are...


  • Ferndown, United Kingdom Bond Williams Full time

    Customer Service Advisor - Ferndown - Salary £21,159 + Bonus Our client, a family-owned business based in Ferndown, are currently looking to recruit a Customer Service Advisor to join their growing team. You will be exceeding customer expectations and providing the highest level of service at all times. **Duties**: - Ensure customers ordered are...


  • Ferndown, United Kingdom Bond Williams Full time

    Customer Service Advisor - Ferndown - Competitive Salary + Bonus Our client, a family-owned business based in Ferndown, are currently looking to recruit a Customer Service Advisor to join their growing team. You will be exceeding customer expectations and providing the highest level of service at all times. **Duties**: - Ensure customers ordered are...

  • Customer Advisor

    1 week ago


    Ferndown, United Kingdom Connect2Dorset Full time

    **Job Title: Customer Advisor** **Location: Ferndown** **Contract Type: Temporary** **Salary: £12.39 per hour** **About Us**: Connect2Dorset is a managed service agency owned by Dorset Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits...

  • Customer Service

    1 week ago


    Ferndown, United Kingdom TMS Legal Ltd Full time

    Customer Service / Further Information Advisor Local Solicitors require experienced customer service advisor. Job includes: - Updating CRM System statuses and notes - Contacting customers for more information/ documentation needed - Giving customers updates - Dealing with all queries Hours 9-5 Monday to Friday. Holiday pay included and small...

  • Customer Service

    5 days ago


    Ferndown, United Kingdom TMS Legal Ltd Full time

    Customer Service Advisor / Onboarding Local Solicitors require experienced customer service advisor. Job includes: - Updating CRM System statuses and notes - Contacting customers for more information or for onboarding - Giving customers updates - Dealing with all queries Hours 9-5 Mon to Fri. Holiday pay included and small incentives. Overtime...

  • Customer Service

    4 weeks ago


    Ferndown, United Kingdom TMS Legal Ltd Full time

    Customer Service / Further Information Advisor Local Solicitors require experienced customer service advisor. Job includes: - Updating CRM System statuses and notes - Contacting customers for more information/ documentation needed - Giving customers updates - Dealing with all queries Hours 9-5 Monday to Friday. Holiday pay included and small...

  • Customer Advisor

    2 weeks ago


    Ferndown, United Kingdom Boots Full time

    Summary Job Reference: - 230078BR Ferndown, Victoria Road Fixed Term 7.5 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking...


  • Ferndown, United Kingdom Amour Recruitment Full time

    **Job description** - Do you enjoy speaking to customers on a daily basis?_ - Are you technically minded?_ - Have you got great keyboarding skills?_ If so we have a great temp to perm opportunity working for one of our clients in Ferndown in Dorset. Hours are 8.30- 5.30pm Monday to Friday with no weekends. Rate is £9.79 per hour, rising to £9.92 per...


  • Ferndown, United Kingdom Logiscom Ltd Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is an excellent opportunity to join a dynamic and growing...

  • Retentions Advisor

    3 weeks ago


    Ferndown, United Kingdom Message Direct Full time

    **Message Direct are seeking a dedicated Retentions Advisor to join our team and assist customers who wish to cancel or modify their subscriptions, memberships, or services. As a Cancellations Advisor, you will be responsible for empathetically engaging with customers, understanding their reasons for cancellation, and providing solutions to address their...