Customer Experience Advisor

3 weeks ago


Bristol, United Kingdom Alliance Homes Group Full time

**Permanent - 37 hours per week**

**About the role**:
We are looking for a new colleague to join our team and be the point of contact for our customers with reports of Anti-Social Behaviour.

By providing a triage-style approach, you will forward these issues onto the relevant party. This is a fantastic learning development chance for those looking to gain more insight into case diagnosis and handling of case distribution.

With amazing opportunities to gain company recognition for your work, and lead onto potential progression opportunities within the team and Company.

**About you**:
A team player with excellent communication skills, both oral and written, you will be a proactive person who can use their own initiative to provide quick action solutions.

You will have already worked in a customer-focussed environment and be able to maintain high levels of customer service, whilst working well under pressure.

IT literacy skills are needed for this role as you will be working with a range of in-house databases.

**_ Please note, interviews may take place whilst the role is open and so it may be closed before the deadline if we fill the positions._**

At Alliance we want to create places to live that our customers are proud to call home.

Our teams care about the lives of the people who live in our 6,500 homes. We want our customers to belong, feel safe, and thrive in a successful community.

Our values are what makes us tick. Our colleagues bring their **AGAME** to deliver great services and to support each other to be the best they can be.

**A**MBITIOUS FOR ALL** - We are one team, aiming high for our customers.

**G**ENUINE** - We are authentic and encourage everyone to be themselves.

**A**WAKE TO OPPORTUNITY** - We are constantly curious and drive innovation through collaboration.

**M**AKE THE DIFFERENCE** - we are proactive and strive to make a positive impact.

**E**FFECTIVE** - We are professional and can be relied on to achieve consistently good results.



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