Customer Service
3 weeks ago
**Job Description**:
My client is recruitng for a customer service assistant to join their busy team.
The Customer Services Department plays a key part in the company as they manage all of the account’s requirements on a daily basis. The areas dealt with by the Customer Services Department can range from arranging a collection, chasing a consignment delivery status, providing quote information, offering shipping advice and providing timed and special delivery services.
**Key Tasks**:
General Customer Services duties including:
- Reviewing PODs (proof of deliveries) / proactive tracking
- Resolving any misrouted or lost shipments
- Completing daily/monthly reports
- Dealing confidently with all incoming customer calls
- Dealing with calls and enquiries quickly, courteously and efficiently at all times.
- Completing customer bookings on our in-house systems
- Resolving customer queries or directing them to the relevant department effectively
- Liaising with agents and managers nationally and internationally, ensuring clients are advised and updated on the status of all consignments
- Building client relationships with key accounts
- Helping with distribution projects, where necessary
- Confidently quoting clients and obtaining special options/costs where necessary
Providing key customs information and understanding of export requirements and how to obtain these
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